Ana Paola Quijada
Phoenix,AZ
Summary
Bilingual (English/Spanish) Customer Service and Insurance Operations Professional with extensive experience in claims case management, high-volume communications, and financial record-keeping. Proven track record in CRM management, cross-departmental coordination, and maintaining strict compliance and sensitive financial data in fast-paced remote and corporate environments.
Overview
10
10
years of professional experience
Work History
Case Manager
Advanced Collision Experts
05.2026 - Current
- Support high-volume collision and insurance claims from intake to resolution, coordinating directly with insurance adjusters, law firms, paralegals, vendors, and clients.
- Manage step-by-step claim documentation, payment collections, and liability verification while maintaining accurate records and exceptional communication.
- Coordinated case management for clients, ensuring timely progress and effective communication among stakeholders.
Remote Customer Care Advocate
Instant Teams
01.2026 - 04.2026
- Managed customer interactions related to billing, payments, order tracking, and account inquiries while ensuring accurate records in CRM and bookkeeping systems.
- Coordinated order tracking and vendor interactions, provided efficient resolution to client concerns, and handled professional follow-ups in a fully remote environment.
Data Entry Clerk / Insurance Assistant
BVA Business Management / Sonora Insurance
Phoenix, AZ
01.2025 - 01.2026
- Performed full-cycle accounting tasks including bookkeeping, invoicing, and reconciliations to ensure financial integrity.
- Prepared and reviewed financial statements and insurance quotes aligned with specific client coverage requirements.
- Streamlined coordination between accounting and insurance departments to maximize operational efficiency.
Operations Supervisor
Romero's Refinishing & Cleaning Services
Phoenix, AZ
01.2022 - 01.2025
- Optimized team schedules and daily operations to maximize service efficiency and ensure workflow consistency.
- Managed payroll, client billing, and inventory levels with high accuracy and attention to detail.
- Implemented and maintained Standard Operating Procedures (SOPs) to improve overall performance and standardization.
- Resolved customer concerns and conducted quality audits to ensure high levels of client satisfaction and retention.
Sales Representative
MyLv's Hair
Scottsdale, AZ
01.2019 - 01.2022
- Exceeded sales targets through proactive customer engagement and strategic upselling to drive revenue growth.
- Delivered high-quality customer support by resolving concerns professionally and building long-term client relationships.
- Managed client inquiries, order requests, and product presentations efficiently in a fast-paced environment.
Remote Customer Service Representative
Avas Flowers
01.2016 - 01.2019
- Handled high-volume bilingual communications (English/Spanish) across phone, email, and chat with professionalism and clarity.
- Processed orders, payments, and returns while troubleshooting complex customer issues for timely resolution.
- Maintained accurate, detailed records in CRM systems and collaborated with internal teams to improve workflow efficiency.
Education
High School Diploma -
Universidad Del Valle De México
Hermosillo, Sonora, Mexico06-2018
Skills
- CRM Systems
- Microsoft Office Suite
- Google Workspace
- Bookkeeping & Invoicing software
- Data Entry
- Record Management
- Scheduling
- Payroll Support
Timeline
Case Manager
Advanced Collision Experts
05.2026 - Current
Remote Customer Care Advocate
Instant Teams
01.2026 - 04.2026
Data Entry Clerk / Insurance Assistant
BVA Business Management / Sonora Insurance
01.2025 - 01.2026
Operations Supervisor
Romero's Refinishing & Cleaning Services
01.2022 - 01.2025
Sales Representative
MyLv's Hair
01.2019 - 01.2022
Remote Customer Service Representative
Avas Flowers
01.2016 - 01.2019
High School Diploma -
Universidad Del Valle De México