ALEXANDRA DE LA TORRE LEASKAS, MA
Saint Paul,USA
Summary
Experienced sociologist with a diverse background in case management, program management, customer service, administrative work, research, teaching, and childcare. Skilled in analyzing complex social issues and developing effective solutions. Proven ability to communicate and collaborate effectively with diverse populations. Strong organizational and problem-solving skills combined with a passion for making a positive impact in the community.
Overview
8
8
years of professional experience
Work History
Case Manager
Minnesota Brain Injury Alliance
01.2024 - Current
- Connecting with persons on county waivers to understand their needs and how best to connect them with providers
- Navigating county and state systems to organize person information and abide by policies for safety
- Coordinate with providers to assure services are being delivered in a person-centered manner
- Training to assure up to date knowledge on person-centered practices and state guidelines
- Monitoring a case load of around 50 persons and staying knowledgeable, connected, and active for their needs
Receptionist
Family & Sport Chiropractic
09.2022 - 09.2023
- Completing patient intake tasks for new and existing patients: Greeting patients, patient tours, managing paperwork, recording patient information in Electronic Health Records, and checking out patients with high energy, efficiency, and accuracy
- Customer Relationship management for new prospective patients: contacting leads via phone, email, and text within three minutes of the inquiry
- Training staff on CRM tasks and training new Front Desk staff on checkin/check-out processes, patient files, insurance, phones, leads, inventory, payments, EHRs, and knowledge of the integrated clinics, equipment, services, and pricing
- Effectively communicating with the clinic team, doctors, and medical staff about patient concerns, schedules, and clinic needs
- Working closely with the clinic team to serve patients with the best experience and care possible
Before and After School Program Site Director & Talent Admin
KinderCare Education - Discover Champions
06.2021 - 09.2022
- Lead and supervise a team of teachers to create unique and engaging classroom experiences, leverage and develop “best in class” educators to be passionate and committed professionals
- Ensure your site is operating effectively; maintain licensing, safety, and educational standards
- Partner with parents with a shared desire to provide the best care and education for their children and offer customer support
- Cultivate positive relationships with families, teachers, school and district leaders, state licensing authorities, community contacts and corporate partners
- Lead recruitment and enrollment efforts of new families and children in our sites
- Market Before and After School Programming and School's Out Programming
- Manage billing, food orders, and inventory for the program
- Recruiting, interviewing, hiring, and training new staff members
Undergraduate Criminology Instructor
University of Iowa
08.2017 - 05.2021
- Design & implement 15 weekly reviews & lectures of relevant material per semester
- Design and grade 3 major homework assignments for critical engagement of material
- Manage & organize the course website, homework, & other small assignments for up to 90 undergraduate students per semester
- Work collaboratively with the professor of the main lecture course
- Work collaboratively with Co-Teaching Assistant's to create relevant lecture material
- Lead and supervise a team of teachers to create unique and engaging classroom experiences, leverage and develop 'best in class' educators to be passionate and committed professionals
- Ensure your site is operating effectively; maintain licensing, safety, and educational standards
- Partner with parents with a shared desire to provide the best care and education for their children and offer customer support
- Cultivate positive relationships with families, teachers, school and district leaders, state licensing authorities, community contacts and corporate partners
- Lead recruitment and enrollment efforts of new families and children in our sites
- Market Before and After School Programing and School's Out Programming
- Manage billing, food orders, and inventory for the program
- Recruiting, interviewing, hiring, and training new staff members
Education
Master's of Arts - Sociology
University of Iowa
01.2021
Bachelor of Arts with Distinction - Psychology
Hamline University
01.2016
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- EMR systems
- CRM systems
- Insurance/Billing
- HIPPA Policy
- BANK Coding
- Zoom
- Basic Spanish
- Public speaking
- Qualitative data collection
- Quantitative data collection
- Customer Service
- Child Care
- Education
- Advocacy
- Community Outreach
- Time management
- Case documentation
- Case management
- Problem-solving
- Organization and multitasking
- Relationship building
Degree
MA
Other Experience
- Child Advocate against Domestic Violence
- Intern at the Mental Health Association of Minnesota
- Childcare Worker & Senior Camp Counselor for the Jewish Community Center of the Greater Saint Paul Area
- Research Scientist at the Science Research Institute - Concordia University, Saint Paul
Awards
- Graduate Recruitment Fellowship - The University of Iowa
- Faith L. Murray Psychology Prize - Hamline University
- Psi Chi Regional Research Award - Psi Chi International Honor Society
- Recipient of the Ridgway Scholarship for being accepted into the Summer Collaborative Research Program - Hamline University
- Accepted into the Departmental Honors seminar in the department of Psychology at Hamline University - Project title: Motivational Effects of Non-contingent Reinforcement in Children
- Career Ready Internship Grant - Hamline University
Languages
Spanish
Limited Working
Timeline
Case Manager
Minnesota Brain Injury Alliance
01.2024 - Current
Receptionist
Family & Sport Chiropractic
09.2022 - 09.2023
Before and After School Program Site Director & Talent Admin
KinderCare Education - Discover Champions
06.2021 - 09.2022
Undergraduate Criminology Instructor
University of Iowa
08.2017 - 05.2021
Bachelor of Arts with Distinction - Psychology
Hamline University
Master's of Arts - Sociology
University of Iowa
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