Ana Perez Utrilla
PHOENIX,AZ
Summary
Dedicated professional with proven track record in delivering exceptional customer service and fostering positive interactions. Demonstrated flexibility and strong work ethic, contributing to overall team success through proactive engagement and continuous learning.
Overview
1
1
Language
6
6
years of professional experience
Work History
Flight Attendant
Envoy Airlines
PHOENIX, Az
05.2026 - Current
- Demonstrated safety procedures and secured cabin before departure and landing
- Responded calmly to in-flight emergencies and medical situations
- Delivered cabin service on Envoy Airlines regional flights with professional passenger care
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Participated in customer service and safety procedure trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Dental Assistant
OoLi Orthodontics
Tempe, Arizona
07.2020 - 06.2026
- Assisted orthodontic chairside procedures using OoLi Orthodontics clinical protocols.
- Prepared treatment rooms, sterilized instruments, and maintained infection control standards.
- Coordinated patient treatment schedules for dental office front desk workflows.
- Managed bracket, wire, and retainer inventory for daily patient care.
- Documented chart updates and communicated treatment instructions with front office staff.
- Supported office operations with calls, emails, and patient service.
- Adapted to changing patient care practices in a fast-paced environment. during changes to patient care practice.
Education
Certificate - Dental Assistant
American Institute of Dental Assistant
05.2020 - 09.2020
Mesa High School
Mesa, AZSkills
- Cabin security
- Emergency protocols
- First aid procedures
- In-flight service
- Effective communication
Languages
Spanish
Professional
Timeline
Flight Attendant
Envoy Airlines
05.2026 - Current
Dental Assistant
OoLi Orthodontics
07.2020 - 06.2026
Certificate - Dental Assistant
American Institute of Dental Assistant
05.2020 - 09.2020
Mesa High School