ANA PEROZO ALVAREZ
FORT MYERS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
TRUEPLUS SERVICES LLC
2023.03 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Childcare Assistant Teacher
KINDERLAND II
2023.01 - 2023.03
- Enhanced student learning by implementing interactive and creative teaching methods in the childcare setting.
- Developed age-appropriate lesson plans, resulting in increased student engagement and understanding of key concepts.
- Improved classroom management with the implementation of positive reinforcement strategies, leading to a more conducive learning environment.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
Deli Cook
Walmart
2021.06 - 2023.03
- Enhanced deli offerings by developing and implementing new recipes for sandwiches, salads, and side dishes.
- Reduced food waste by accurately forecasting ingredients needed for daily menu items and adjusting orders accordingly.
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Collaborated with team members to provide exceptional customer service and high-quality products, leading to increased customer satisfaction.
Customer Returns Associate
AMAZON
2022.12 - 2023.01
- Enhanced customer satisfaction by promptly processing and resolving return requests.
- Streamlined the returns process for improved efficiency and reduced product handling time.
- Assisted customers with return inquiries, providing accurate information on company policies and procedures.
- Managed inventory of returned items, ensuring proper documentation and storage.
Sales Associate
AMAZON
2020.05 - 2021.05
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Walmart
2019.10 - 2020.05
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Engineering - Engineering (Pre-Engineering)
ZULIA UNIVERSITY
VENEZUELA1987
Skills
- Employee Scheduling
- Task Delegation
- Employee Performance Evaluations
- Product and service knowledge
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
TRUEPLUS SERVICES LLC
2023.03 - Current
Childcare Assistant Teacher
KINDERLAND II
2023.01 - 2023.03
Customer Returns Associate
AMAZON
2022.12 - 2023.01
Deli Cook
Walmart
2021.06 - 2023.03
Sales Associate
AMAZON
2020.05 - 2021.05
Sales Associate
Walmart
2019.10 - 2020.05
Associate of Engineering - Engineering (Pre-Engineering)
ZULIA UNIVERSITY