Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Davidson

Ironton,OH

Summary

Dynamic Assistant Manager at Clarks Pump N Shop with proven expertise in team leadership and customer service. Enhanced operational efficiency through strategic scheduling and staff training, resulting in improved customer satisfaction. Skilled in inventory management and conflict resolution, fostering a collaborative work environment that drives sales growth and employee engagement.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Clarks Pump N Shop
Ironton, OH
02.2020 - Current
  • Assisted in daily operations and administrative tasks to support management team.
  • Coordinated staff schedules to optimize resource allocation and workflow efficiency.
  • Supported training initiatives for new employees to ensure adherence to company policies.
  • Maintained inventory records using management software to track supplies and equipment needs.
  • Contributed to customer service efforts by addressing inquiries and resolving issues promptly.
  • Implemented feedback mechanisms to enhance communication between team members and supervisors.
  • Engaged in problem-solving discussions to identify process improvements and streamline operations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Enhanced team productivity by streamlining operational processes.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Bartender

Logan's Roadhouse
Columbus, OH
07.2013 - 08.2015
  • Prepared and served a variety of alcoholic and non-alcoholic beverages in a fast-paced environment.
  • Maintained cleanliness and organization of bar area to ensure efficient service delivery.
  • Assisted customers with menu selections, providing recommendations based on preferences.
  • Processed payments accurately and efficiently using point-of-sale systems.
  • Collaborated with kitchen staff to coordinate timely food and drink orders for patrons.
  • Trained new team members on bartending techniques and customer service standards.
  • Managed inventory levels, restocking supplies as needed to meet demand during peak hours.
  • Handled customer complaints professionally, ensuring satisfaction and loyalty to the establishment.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Completed requisitions to maintain required stock par levels.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Assisted with inventorying beverage stock and bar supplies.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.

Jet Engine Mechanic

USAF
Layton, UT
02.2007 - 03.2013
  • Assisted in daily operations and administrative tasks to support management team.
  • Coordinated staff schedules to optimize resource allocation and workflow efficiency.
  • Supported training initiatives for new employees to ensure adherence to company policies.
  • Maintained inventory records using management software to track supplies and equipment needs.
  • Contributed to customer service efforts by addressing inquiries and resolving issues promptly.
  • Implemented feedback mechanisms to enhance communication between team members and supervisors.
  • Engaged in problem-solving discussions to identify process improvements and streamline operations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Enhanced team productivity by streamlining operational processes.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Buckeye Valley High School
Delaware, OH

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Recruiting and interviewing
  • Sales strategies
  • Customer relationship management (CRM)
  • Retail operations management
  • Strategic planning
  • Staff development
  • Sales growth
  • Orientation and training
  • Policy enforcement
  • Sales reporting
  • Employee performance evaluations
  • Employee performance evaluation
  • Project management abilities
  • Performance reviewing
  • Cost reduction
  • Cost control
  • Project management
  • Financial management
  • Budgeting and finance
  • Business administration
  • Schedule oversight
  • Negotiation
  • Meeting facilitation
  • Business development
  • Google drive
  • Promotional planning
  • Consulting
  • Succession planning
  • Product branding
  • Contract management
  • Corporate social responsibility
  • Multitasking and organization
  • Team collaboration
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Workplace safety compliance
  • Employee supervision
  • Coaching and mentoring
  • Recruitment and hiring
  • Product and service sales
  • Inventory management
  • Process improvement strategies
  • Financial reporting
  • Performance evaluation
  • Compliance
  • Vendor relationship management
  • Marketing
  • Sales forecasting
  • Closing oversight
  • Customer service and satisfaction
  • Employee engagement
  • Business development understanding
  • Budget assistance
  • Rewards program oversight
  • Team motivation techniques
  • Microsoft office expertise
  • Orientating and training
  • Policy administration
  • Sales monitoring
  • Adobe creative suite (photoshop, illustrator, dreamweaver)
  • Graphic and media design
  • Reporting and documenting
  • Teamwork and collaboration
  • Computer skills
  • Problem resolution
  • Multitasking Abilities
  • Organizational skills
  • Multitasking
  • Active listening
  • Hiring and training
  • Work Planning and Prioritization
  • Customer relationship management
  • Staff training
  • Scheduling and coordinating
  • Professional and courteous

Timeline

Assistant Manager

Clarks Pump N Shop
02.2020 - Current

Bartender

Logan's Roadhouse
07.2013 - 08.2015

Jet Engine Mechanic

USAF
02.2007 - 03.2013

Buckeye Valley High School

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Misty Davidson