Summary
Overview
Work History
Education
Skills
Timeline
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Ana Pineda

Humble,Texas

Summary

Dynamic Spanish Interpreter with a proven track record at Cyracom International, enhancing client satisfaction through effective communication and cultural sensitivity. Skilled in verbal communication and problem-solving, I excel in overcoming language barriers and fostering strong relationships, ensuring seamless interactions in high-stakes environments.

Overview

14
14
years of professional experience

Work History

Spanish Interpreter

Cyracom International
Houston, TX
12.2014 - 12.2025
  • Enabled effective communication between healthcare providers and patients, overcoming language barriers.
  • Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
  • Contributed to increased client satisfaction by providing effective language support during important meetings.

Lead Key Holder

Payless
11.2012 - 12.2014
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
  • Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.

Office Secretary

Landscaping Care
Humble, TX
08.2011 - 11.2012
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

High School Diploma -

Humble High School
Humble, TX

Associate of Applied Science - Education

Lone Star College
Houston, TX
05.2021

Associate of Science - Business Administration

Lone Star College
Kingwood, TX
05.2014

Skills

  • Fluent spanish
  • Language fluency
  • Verbal communication
  • Memory retention
  • Fluent english
  • Translation services
  • Note-taking techniques
  • Interpersonal communication
  • Video remote interpreting
  • Glossary development
  • Telephone interpreting
  • Interpretation equipment
  • Customer service expertise
  • Technical terminology
  • Documentation skills
  • Legal terminology
  • Business terminology
  • Cross-cultural communication
  • Attention to detail
  • Critical thinking
  • Client service
  • Personnel supervision
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Active listening

Timeline

Spanish Interpreter

Cyracom International
12.2014 - 12.2025

Lead Key Holder

Payless
11.2012 - 12.2014

Office Secretary

Landscaping Care
08.2011 - 11.2012

High School Diploma -

Humble High School

Associate of Applied Science - Education

Lone Star College

Associate of Science - Business Administration

Lone Star College
Ana Pineda