Ana Pineda
Humble,Texas
Summary
Dynamic Spanish Interpreter with a proven track record at Cyracom International, enhancing client satisfaction through effective communication and cultural sensitivity. Skilled in verbal communication and problem-solving, I excel in overcoming language barriers and fostering strong relationships, ensuring seamless interactions in high-stakes environments.
Overview
14
14
years of professional experience
Work History
Spanish Interpreter
Cyracom International
Houston, TX
12.2014 - 12.2025
- Enabled effective communication between healthcare providers and patients, overcoming language barriers.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Lead Key Holder
Payless
11.2012 - 12.2014
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
Office Secretary
Landscaping Care
Humble, TX
08.2011 - 11.2012
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Humble High School
Humble, TXAssociate of Applied Science - Education
Lone Star College
Houston, TX05.2021
Associate of Science - Business Administration
Lone Star College
Kingwood, TX05.2014
Skills
- Fluent spanish
- Language fluency
- Verbal communication
- Memory retention
- Fluent english
- Translation services
- Note-taking techniques
- Interpersonal communication
- Video remote interpreting
- Glossary development
- Telephone interpreting
- Interpretation equipment
- Customer service expertise
- Technical terminology
- Documentation skills
- Legal terminology
- Business terminology
- Cross-cultural communication
- Attention to detail
- Critical thinking
- Client service
- Personnel supervision
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Active listening
Timeline
Spanish Interpreter
Cyracom International
12.2014 - 12.2025
Lead Key Holder
Payless
11.2012 - 12.2014
Office Secretary
Landscaping Care
08.2011 - 11.2012
High School Diploma -
Humble High School
Associate of Applied Science - Education
Lone Star College
Associate of Science - Business Administration
Lone Star College