Ana Pollock-Evans
Willingboro,NJ
Summary
Accomplished Operations Manager with a proven track record at Hot Wheelz, enhancing operational efficiency and customer satisfaction. Expert in inventory management and fluent in Spanish, I excel in team leadership and problem-solving, significantly improving performance outcomes. Skilled in developing systems that boost team efficiency and operational quality, reflecting a strong foundation in business administration and employee relations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Hot Wheelz
12.2021 - 03.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Medical Assistant Supervisor
Jefferson Urology
09.2018 - 02.2023
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Called and faxed pharmacies to submit prescriptions and refills.
- Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
- Enforced quality control protocols to maintain accuracy of test results.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Completed comprehensive diagnostic testing of blood, urine and other body fluids.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
Medical Assistant
Jefferson Health NJ
10.2013 - 09.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Empowered patients through education on self-management techniques for chronic conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Arts - Liberal Arts And General Studies
Rowan College At Burlington County
Pemberton, NJ05.2014
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Inventory Management
- Policies and procedures implementation
- MS Office
- Inventory Control
- Schedule Management
- Health and safety compliance
- Organizational Management
- Onboarding and Orientation
- Business Administration
- Vendor Sourcing
- Fluent in Spanish
Certification
Certified Medical Assistant
Food Protection Manager Certification
Timeline
Operations Manager
Hot Wheelz
12.2021 - 03.2024
Medical Assistant Supervisor
Jefferson Urology
09.2018 - 02.2023
Medical Assistant
Jefferson Health NJ
10.2013 - 09.2018
Associate of Arts - Liberal Arts And General Studies
Rowan College At Burlington County