ANA PUSHCHAK
Rock Hill,SC
Summary
Achieved improved patient satisfaction through effective coordination in healthcare and dental settings. Enhanced service quality by managing multi-area quality assurance efforts. Cultivated a proactive team environment that prioritized shared goals and individual accountability.
Overview
23
23
years of professional experience
Work History
Bilingual Interpreter
ROCK HILL SCHOOL DISTRICT
01.2010 - Current
- Provide translation for Hispanic families during parent-school staff conferences
Discharge Planner
PIEDMONT MEDICAL CENTER
08.2023 - 01.2026
- Daily check of faxes, mailing, medical record and department voice mail(twice a day) and distributed to proper department via fax, email or via spectralink
- Provide information for Medicare beneficiares: Medicare observation status or provide Important Message follow up letter
- Arranged post -discharge services
- Create and follow up on electronic referrals
- Review patient choice letter with patients/families for required signatures
- Provide follow up Important Message to Medicare patients prior to discharge
- Communicate with patients, families and other members of the care team
- Complete tasks assigned by Case manager and Social work staff
- Make copies, send faxes and completed phone calls
- Working in denial authorization and appeals
Front Office Specialist
PALMETTO SKIN AND LASER
01.2022 - 03.2023
- Prepare patient charts thru interacting with the clients in-putting information in the computer
- Collect and post payments, maintain a secure cash drawer, and balance the daily journal
- Respond to telephone calls and schedule appointments
Patient Coordinator
CRESTON DENTAL AND BRACES
08.2012 - 12.2021
- Provide bilingual quality customer service to patients
- Verify insurance eligibility; request pre-authorization from providers’
- Collect and record patient payments
Patient Access Representative
CONNIFER HEALTH SOLLUTIONS
01.2010 - 01.2011
- Conduct patient/guarantor interviews to explain hospital procedures/financial responsibilities
Front Desk Associate
CORNERSTONE MEDICAL CLINIC
01.2007 - 01.2010
- Check in patients; schedule appointments
- Act as interpreter for medical staff when serving Hispanic clients
- Work with billing department tracking denied/outstanding medical claims
- Handle referrals to other physicians and forward appropriate records
Front Desk Associate
SUNSHINE PEDIATRICS
01.2004 - 01.2006
- Check in patients; verify insurance coverage; collect and post payments made
- Interpret for medical staff when serving Hispanic patients
Bilingual Customer Service Rep
PALMETTO PHYSICAL MEDICINE
01.2003 - 01.2004
- Work with marketing projects and Spanish health fairs
Education
BS - Social Work
Gannon University
Erie, PAICD-10 - Medical Coding
York Technical College
Rock Hill, SCSkills
Proficiency in Spanish
Insurance provider interaction
Patient scheduling
Billing and coding
Timeline
Discharge Planner
PIEDMONT MEDICAL CENTER
08.2023 - 01.2026
Front Office Specialist
PALMETTO SKIN AND LASER
01.2022 - 03.2023
Patient Coordinator
CRESTON DENTAL AND BRACES
08.2012 - 12.2021
Bilingual Interpreter
ROCK HILL SCHOOL DISTRICT
01.2010 - Current
Patient Access Representative
CONNIFER HEALTH SOLLUTIONS
01.2010 - 01.2011
Front Desk Associate
CORNERSTONE MEDICAL CLINIC
01.2007 - 01.2010
Front Desk Associate
SUNSHINE PEDIATRICS
01.2004 - 01.2006
Bilingual Customer Service Rep
PALMETTO PHYSICAL MEDICINE
01.2003 - 01.2004
BS - Social Work
Gannon University
ICD-10 - Medical Coding
York Technical College