Experienced Health Insurance Advisor skilled in customer relationship management and claims handling. Demonstrated success in providing ongoing support and resolving inquiries promptly, contributing to improved client engagement and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Insurance Advisor
USHEALTH Group
Vienna, Virginia
04.2025 - Current
Educated customers on policy benefits and coverage options.
Responded promptly to client inquiries via phone, email or other communication channels.
Participated in weekly training sessions to improve product knowledge and enhance company growth.
Provided ongoing support to clients throughout the enrollment process.
Dog Groomer
Petsmart
Bristow, Virginia
08.2021 - 04.2025
Communicated with pet owners to understand grooming preferences and concerns.
Managed appointment schedules to optimize workflow and customer satisfaction.
Groomed various dog breeds using specialized tools and grooming techniques.
Sales associate
Walmart
Haymarket, Virginia
08.2017 - 08.2021
Helped customers find specific products, answered questions, and offered product advice.
Built and maintained relationships with peers and upper management to drive team success.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.