Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ana Quintanilla

Manassas,VA

Summary

Experienced Health Insurance Advisor skilled in customer relationship management and claims handling. Demonstrated success in providing ongoing support and resolving inquiries promptly, contributing to improved client engagement and satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Health Insurance Advisor

USHEALTH Group
Vienna, Virginia
04.2025 - Current
  • Educated customers on policy benefits and coverage options.
  • Responded promptly to client inquiries via phone, email or other communication channels.
  • Participated in weekly training sessions to improve product knowledge and enhance company growth.
  • Provided ongoing support to clients throughout the enrollment process.

Dog Groomer

Petsmart
Bristow, Virginia
08.2021 - 04.2025
  • Communicated with pet owners to understand grooming preferences and concerns.
  • Managed appointment schedules to optimize workflow and customer satisfaction.
  • Groomed various dog breeds using specialized tools and grooming techniques.

Sales associate

Walmart
Haymarket, Virginia
08.2017 - 08.2021
  • Helped customers find specific products, answered questions, and offered product advice.
  • Built and maintained relationships with peers and upper management to drive team success.

  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

High School Diploma -

Stonewall Jackson
Manassas
06-2020

Skills

  • Health insurance
  • Benefits communication
  • Policy enrollment support
  • Claims handling
  • Customer relationship management
  • CRM software experience
  • Customer complaint resolution
  • Time management

Languages

English
Professional
Spanish
Native/ Bilingual

Certification

Health and life

Timeline

Health Insurance Advisor

USHEALTH Group
04.2025 - Current

Dog Groomer

Petsmart
08.2021 - 04.2025

Sales associate

Walmart
08.2017 - 08.2021

High School Diploma -

Stonewall Jackson
Ana Quintanilla