Ana Resendez
Phoenix,AZ
Summary
Detail-oriented receptionist with expertise in client communication and front desk operations. Committed to delivering exceptional customer service while ensuring efficient clinic workflows and maintaining high standards of quality assurance.
Meticulous and proactive receptionist skilled in managing front desk operations and executing quality control. Known for exceptional attention to detail and customer service, ready to contribute to seamless clinic operations and improved client experiences.
Overview
3
3
years of professional experience
1987
1987
years of post-secondary education
Work History
Receptionist
Harmony and Wellness clinic
Phoenix, Az
05.2023 - 11.2023
- Managed front desk operations to ensure smooth clinic workflow.
- Coordinated visitor check-ins and provided necessary information upon arrival.
- Handled data entry and filing tasks with attention to accuracy.
- Facilitated effective communication between staff and clients.
- Processed patient information and maintained confidentiality at all times.
- Maintained cleanliness and organization of the reception area.
- Supported team efforts by collaborating with medical staff on patient needs.
- Prepared and distributed informational materials for clients and visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Commercial and Residential cleaning services
Sonoran Commercial and Residential services
Phoenix, 85013
09.2020 - 02.2023
- Executed quality control inspections to ensure compliance with cleaning standards.
- Developed and maintained strong client relationships through effective communication.
- Coordinated service scheduling to maximize efficiency and meet client needs.
- Prepared detailed reports on cleaning activities and service outcomes.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Completed 12 Session Class - CBT / DBT
Healing Journeys
09.2024 - 12.2025
Merced High School
Merced, CASkills
- Client communication
- Data management
- Front desk operations
- Quality assurance
Languages
English
Professional
Affiliations
- Well organized & decorating furniture, areas, living spaces. Enjoy walks & go on hikes. Like watching History and Discovery programs learning new things .
Ana Resendez
- Well organized, multitasking, great work ethic, and enjoy working with others , staff, and colleagues…
References
References available upon request.
Timeline
Completed 12 Session Class - CBT / DBT
Healing Journeys
09.2024 - 12.2025
Receptionist
Harmony and Wellness clinic
05.2023 - 11.2023
Commercial and Residential cleaning services
Sonoran Commercial and Residential services
09.2020 - 02.2023
Merced High School