Ana Resto
Casselberry
Summary
Experienced and motivated Regional Manager with over 20 years of experience in overseeing daily operations, managing teams, human resources and ensuring client satisfaction. Proven track record of achieving organizational goals and objectives with an emphasis on efficiency and cost savings
Overview
27
27
years of professional experience
Work History
Regional Office Manager
ASM
02.2016 - Current
- Provide leader to staff, accountability, good communication and excellence in employees.
- Recruiting for all southeast.
- Implement processes and procedures accordance to staff.
- Initial the LOA & FLMA process in the office.
- Experience working a Union account, helping the HR with statements.
- Have handled all the Southeast ADP the entering process of new hire when we were GCA including the orientation, changes of address, transfers etc.
- All my location we handle the recruiting for Orlando Vehicle Services & FLL Oversea Regional and Admin duties for the Southeast in the Vehicle Services Division.
Director of Operational
Owensty Services
01.2007 - 05.2014
- Provide leadership and direction to area managers and staff. Foster accountability, good communication, and excellence in employees.
- Implement, manage and evaluate operation process and procedures in accordance with the standards and procedures set out by organization.
- Manage staff to ensure productivity and quality expectations.
- Make recommendations for change as necessary in communication and coordination with the senior management team and staff.
- Ensure adherence to quality and productivity standards and metrics.
- Provide reporting to senior management team.
- Analyze information and recommend and implement activities ensuring optimal performance of each area.
- Maintain professional working relationship with relationships with all levels of staff, internal and external customers.
- Help develop and implement policies to maintain a safe working environment.
HR Recrsher/HR Gen
Pro-Cleaning
01.2003 - 01.2007
- Coordinate employment activities such as job posting, interviewing, on boarding and separation processes.
- Administer to uphold the integrity and security of personnel records.
- Maintain compliance with Employment Laws and government requirements. Address areas of noncompliance to leadership.
- Administer safety initiatives such as injury reports, safety training, emergency evacuation and OSHA responses.
- Administer to Health and Wellness Benefits, conduct Annual Open Enrollment. educate on benefit options.
- Administer Performance Management objectives ensure progressive discipline is followed.
- Administer policies and procedures.
- Payroll administration: collaborate with accounting to ensure timely and accurate payroll processing.
- Actively participate in the implementation of HR projects and initiatives.
- Training and Development: assist in identifying skill gaps and training objectives, administer effectiveness of training.
Assistant Office Manager
Phoenix Insurance Agency
01.2000 - 07.2002
- Collect payments
- Review policies, sort mail
- Endorsements and renewal
- Billing, quotes and prepare certificates
Skills
- Accounting
- Bilingual (English and Spanish)
- Human Resources
- Management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Payroll
- Policies and Procedures
- Budget Management
- Talent Acquisition
- Full Life Cycle Recruiting
- Staff Development
- Conflict Resolution
- Performance Enhancements
Languages
- Spanish, Native/Bilingual
- English, Native/Bilingual
Timeline
Regional Office Manager
ASM
02.2016 - Current
Director of Operational
Owensty Services
01.2007 - 05.2014
HR Recrsher/HR Gen
Pro-Cleaning
01.2003 - 01.2007
Assistant Office Manager
Phoenix Insurance Agency
01.2000 - 07.2002