Ana Rivas
Fort Worth
Summary
Adaptable Treatment Coordinator with over 14 years of experience working in a dental office setting. Excellent manual dexterity and communication skills. Specialties include arranging financial agreements, scheduling restorative treatments and managing various secretarial duties.
Overview
13
13
years of professional experience
Work History
Treatment Coordinator
Marshall H Brown Dds And Associates
10.2022 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed patient referrals to other Dental specialists.
- Aging Report
- Managed relationships with external advertising agencies and vendors.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
Treatment Coordinator
Jefferson Dental Care
09.2021 - 10.2022
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Directed patient care by organizing schedules and day-to-day activities for employees.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained upcoming treatment preparation, instructions and other facts to patients.
Fort Office
Westworth Village Family Dentistry
08.2012 - 12.2017
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
ATI Career Training Center - Dallas
Dallas, TX03.2011
Skills
- New Hire Training
- Customer Service
- Articulate Communication
- Appointment Scheduling
- Time Management
- HIPAA Regulations
- Insurance Coordination
- Insurance Verification
- Claim Processing
- Patient Care Coordination
- Phone Inquiries
- Office Administration
- Registration and Scheduling
- Calm and Effective Under Pressure
- Resolving Problems
- Payment Collection
- Reminder Calls
- Critical Thinking Skills
Languages
5,5
Timeline
Treatment Coordinator
Marshall H Brown Dds And Associates
10.2022 - Current
Treatment Coordinator
Jefferson Dental Care
09.2021 - 10.2022
Fort Office
Westworth Village Family Dentistry
08.2012 - 12.2017
ATI Career Training Center - Dallas