Ana Rodriguez
St Louis,MO
Summary
Proven achiever with extensive experience in office administration and customer service. Excelled in maintaining confidentiality, enhancing database systems, and delivering exceptional customer support. Skilled in organization and complex problem-solving, consistently improving operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Principle Secretary
St. Louis Public School District
St Louis, MO
08.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Administrative Assistant
City Of Los Angeles Animal Services
Los Angeles, CA
05.2017 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Warranty Administrator
Honda Financial Services
Mission Hills, CA
08.2015 - 10.2017
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Education
Bachelor of Science - Applied Psychology
California State University - Dominguez Hills
Carson, CA06.2025
Associate of Science - Psychology
Santa Monica College
Santa Monica, CA06.2021
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Database Administration
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Principle Secretary
St. Louis Public School District
08.2023 - Current
Administrative Assistant
City Of Los Angeles Animal Services
05.2017 - 03.2023
Warranty Administrator
Honda Financial Services
08.2015 - 10.2017
Bachelor of Science - Applied Psychology
California State University - Dominguez Hills
Associate of Science - Psychology
Santa Monica College