Ana Rodriguez
Phoenix,AZ
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Decisive leader with good planning and organizational skills.
Motivational leader and organizational problem-solver, team building and customer service skills. Experience stepping into roles and quickly making positive changes in order to continue to be successful.
Overview
6
6
years of professional experience
Work History
Manager
Taco Bell
Phoenix, AZ
09.2018 - Current
- Provided leadership during times of organizational change or crisis.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Trained employees on additional job positions to maintain coverage of roles.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Customer service experience for over eight years.
- Have experience of a manager, assistant manager and a general manager of the store.
Education
High School Diploma -
Carrington College
Phoenix, AZ05-2016
Skills
- Inventory management
- Goal setting
- Decision-making
- Team leadership
- Staff development
- Training and mentoring
- Complaint resolution
- Customer service
- Problem-solving
- Staff training
- New hire training
- Team building
- Cash handling
Timeline
Manager
Taco Bell
09.2018 - Current
High School Diploma -
Carrington College