Summary
Overview
Work History
Education
Skills
Timeline
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Ana Romero

Las Vegas,NV

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Experian Ecare, SMS Hummingbird, Document Imaging, Cerner, Microsoft Teams, and Insurance Websites.

Overview

13
13
years of professional experience

Work History

Patient Service Representative/Surgery Coordinator

Spring Valley Hospital
Las Vegas, NV
06.2021 - Current


  • Register Emergency Room/ Labor and Delivery patients in a timely, efficient and friendly manner using different communication methods (bedside, by phone, or through family members)
  • Activate/discharge accounts, roll patients over as inpatient or outpatient depending on admission orders
  • Pre-register scheduled surgery patients in our Outpatient Department and create files for nurses
  • Verify insurance, discuss financial responsibility, collect payments, and notate accounts
  • Maintain friendly and professional communication with Hospital staff, colleagues and patients


Reservations Sales Specialist

Canyon Ranch Spa Club
Las Vegas, NV
08.2018 - 06.2021


  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Create profiles for guests and schedule spa, salon, barber, and fitness appointments to fit their itinerary
  • Maintain guest satisfaction by resolving complaints in a timely manner
  • Keep track of individual and group sales goals, call volume, and daily sales
  • Provided customers with information about availability and pricing.

Massage Therapist/Receptionist Administrator

Massage Revolution
Manhattan Beach, CA
04.2014 - 06.2018
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
  • Perform 50-minute, 80-minute, and 100-minute services
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.

Massage Therapist/Assistant Receptionist

The Massage Spot
Hermosa Beach, CA
02.2009 - 05.2014
  • Performed 60-minute, 90-minute, and 120-minute massages
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Answer phone calls and schedule appointments, check in/out guests, charge guests, fold massage sheets, clean entire spa at closing time
  • Carried out day-day-day duties accurately and efficiently.
  • Answer phone calls and take appointments
  • Check-in/out guests take payment information, scheduled in person appointments.

Education

Massage Therapist Certification - Massage Therapy

American Career College
Los Angeles, CA

High School Diploma -

George Washington Preparatory High School
Los Angeles, CA
06.2007

Skills

  • Insurance Information Collection
  • Operational Requirements
  • Patient Interviewing Skills
  • Patient Confidentiality and Data Security
  • Quality Standards and Protocols
  • Calm and Effective Under Pressure
  • Interpreting Physician Orders
  • Gathering Information From Patients
  • Appointment Confirmation
  • Registration and Scheduling
  • Patient Account Reviews
  • Demographics Information
  • Documenting and Recording Information
  • Caring and Empathetic
  • Building Rapport and Credibility
  • Explaining Policy and Procedures
  • Communicating to Patients and Families
  • Chart Pulling
  • Insurance Verification
  • Patient Engagement

Timeline

Patient Service Representative/Surgery Coordinator

Spring Valley Hospital
06.2021 - Current

Reservations Sales Specialist

Canyon Ranch Spa Club
08.2018 - 06.2021

Massage Therapist/Receptionist Administrator

Massage Revolution
04.2014 - 06.2018

Massage Therapist/Assistant Receptionist

The Massage Spot
02.2009 - 05.2014

Massage Therapist Certification - Massage Therapy

American Career College

High School Diploma -

George Washington Preparatory High School

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Ana Romero