Ana Romero
Kissimmee,FL
Summary
Experienced Cargo Agent with proven record in handling and managing cargo operations efficiently. Skilled in coordinating shipping logistics, ensuring accurate documentation, and adhering to compliance standards for international trade. Demonstrates ability to work under pressure while maintaining high-quality customer service. Consistently contributed to improving operational processes and enhancing client satisfaction in previous roles.
Overview
12
12
years of professional experience
Work History
Airline Cargo Agent
Virgin Atlantic Airlines
Orland, FL
04.2022 - Current
- Assisted customers with cargo handling, loading, and unloading activities.
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
- Performed maintenance checks on vehicles used for transporting cargo.
- Monitored stock levels at warehouses and initiated replenishment orders when necessary.
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Maintained detailed records of shipments including weight, volume, cost, insurance coverage .
- Worked closely with customs officials in order to facilitate clearance of international shipments.
Airline Customer Service Agent
Copa Airlines
Orlando, FL
06.2012 - 03.2022
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
Education
Medical Assistant - Health Management And Clinical Assistance
Sanford Brown Institute
Fort Lauderdale, FL11-2004
Airline Administrate - Aviation Management
Universidad San Buenaventura Colombia
Bogota Colombia11-2003
Skills
- Shipping method determination
- Cargo shipment weighing
- Goods assembly
- Stored goods retrieval
- Cargo unloading
- Freight bills preparation
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Airline Cargo Agent
Virgin Atlantic Airlines
04.2022 - Current
Airline Customer Service Agent
Copa Airlines
06.2012 - 03.2022
Medical Assistant - Health Management And Clinical Assistance
Sanford Brown Institute
Airline Administrate - Aviation Management
Universidad San Buenaventura Colombia
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