DISHMA KARAWITAGE
Queens,NY
Summary
Dedicated Customer Service Specialist with skills in prioritizing and multitasking in a fast-paced environment. A team player with a proven track record of achieving goals and handling escalated customer support issues. Bilingual in English and Sinhala.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Virgin Atlantic Airlines- (Hallmark Aviation, JFK)
Jamaica, NY
08.2021 - Current
- Detailed understanding of IATA ticketing regulations
- Proficient in Airline booking systems and database management (SNAPP and Amedeus Systems)
- Comprehensive expedience with handling multiple booking issues, passengers disruption and customers' satisfaction
- Gate operations, boarding, overbooking, last-minute offload, and technical flight cancellation
- Airline lounge operations in Virgin Atlantic clubhouse; check-in and provide accommodations to VIP passengers and high-level customer service, and concierge services
- Delivered exceptional service through active engagement, effective listening, and well-developed interpersonal skills
Sales Consultant
SDI Currency Exchange International
Jamaica, NY
01.2023 - 04.2023
- Interacted with customers exchanging currency
- Provided information about exchange rates, fees, and relevant regulations
- Cash handling, ensuring accuracy and maintaining security protocols
- Administrative tasks: maintained records, reconciled cash balances, prepared reports, and assisted with general office duties
- Drive sales and contribute to the growth and profitability of the company.
Brand Associate -Pandora Jewlery
Paradies Lagardere -JFK Airport
Jamaica, NY
02.2018 - 07.2021
- Collaborated with colleagues to achieve group goals
- Maintained consistent visual merchandising standards
- Achieved monthly sales targets
- Operated cash register, collected payments, and provided accurate change
- Monitored sales activity and assessed customer satisfaction
Banking Assistant
Hatton National Bank
Matara, Sri Lanka
03.2016 - 07.2017
- Preparing and checking bank documents and statements.
- Assist and support bank administration in its operational issues.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations
Education
Bachelor of Arts - Business Management
Wrexham Glyndwr University
Wales, UK10.2022
Associate Degree - BUSINESS MANAGEMENT AND HUMAN RESOURCES
Cardiff Metropolitan University
Sri Lanka04.2017
High School Diploma -
ST.Mary's Convent
Sri Lanka08.2013
Skills
- Excellent communication skills
- MS Office proficient (Word, Excel, PowerPoint)
- Sales expertise
- Time Management
- Flexible and Adaptable
- Effective problem solver
- Bilingual skills (English and Sinhala)
- Teamwork
- Airport operations
- Document preparation
- Experience working with Amadeus and SNAPP systems
REFERENCES
Ms. Luqeesha Russell
The Clubhouse Manager
Virgin Atlantic Clubhouse -JFK airport (Terminal 4)
Email: Luqeesha.russell@fly.virgin.com
Tel: 917-804-3553
Mr. Ramesh Nair
Duty Manager
Virgin Atlantic Airlines-JFK airport (Terminal 4)
Email: Ramesh.nair@fly.virgin.com
Tel: 347-728-6049
Timeline
Sales Consultant
SDI Currency Exchange International
01.2023 - 04.2023
Passenger Service Agent
Virgin Atlantic Airlines- (Hallmark Aviation, JFK)
08.2021 - Current
Brand Associate -Pandora Jewlery
Paradies Lagardere -JFK Airport
02.2018 - 07.2021
Banking Assistant
Hatton National Bank
03.2016 - 07.2017
Bachelor of Arts - Business Management
Wrexham Glyndwr University
Associate Degree - BUSINESS MANAGEMENT AND HUMAN RESOURCES
Cardiff Metropolitan University
High School Diploma -
ST.Mary's Convent
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