Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic
Ana Sai

Ana Sai

Huntington Beach

Summary

Experienced Leader & Customer Service Professional
With over 4 years of experience in retail, hospitality, and non-profit leadership, I founded the Helping Heroes Foundation, raising over $50,000 to support veterans through strategic partnerships. Working at HSS, a local surf shop I was promoted to cashier within 3 months, boosting sales by 20% through excellent customer service and upselling.


Skilled in team coordination and social media, I grew the store’s online presence, attracting 10,000+ visits per month. Recognized for my leadership and communication abilities, I’ve earned Best Delegate awards at Model United Nations. Looking to apply my strong customer service and team management skills in a dynamic server/host role.

Overview

2
2
years of professional experience

Work History

President & Founder

Helping Heroes Foundation
  • Company Overview: Non-Profit (Associated with American Legion)
  • Established Helping Heroes, supporting veterans
  • Raised $50,000 for veteran programs
  • Partnered with businesses to enhance awareness
  • Engaged community, ensuring impactful support

Point-of-Sale Advisor

Huntington Surf and Sport
12.2022 - 01.2025
  • Built rapport, exceeded sales targets
  • Organized store, improved customer satisfaction
  • Led team, ensured task efficiency
  • Expanded brand visibility via social media
  • Facilitated seamless returns and exchanges process, maintaining high levels of customer satisfaction even during challenging interactions.
  • Managed end-of-day closing procedures, ensuring accurate accounting and reporting of all transactions.
  • Provided exceptional customer service, addressing concerns and resolving issues at the point of sale quickly and professionally.
  • Conducted regular audits of cash registers, reconciling discrepancies in a timely manner.

Director of Digital Strategy & Brand Development

RAKI Volleyball
07.2023 - 12.2024
  • Spearheaded social media growth, achieving 10,000 visits monthly
  • Managed partnerships, boosting brand visibility
  • Optimized website, ensuring up-to-date content
  • Promoted programs, increasing sign-ups and engagement
  • Designed and implemented digital, web and social strategies to align with client business goals.
  • Analyzed and reported digital campaign performance with focus on program optimization.
  • Created engaging content optimized for specific platforms and intended audience.
  • Launched influencer partnership program that amplified brand visibility while cultivating authentic connections with target audiences.

Education

Edison High School
05.2025

Skills

  • Customer Retention
  • Conflict Resolution
  • Relationship Management (Expert)
  • Performance Tracking (Expert)
  • Cross-Departmental Collaboration for Enhanced Customer Service (Expert)
  • Organizational leadership
  • Financial management
  • Staff management
  • Strong work ethic
  • Exceptional customer service
  • Hospitality service expertise

Timeline

Director of Digital Strategy & Brand Development

RAKI Volleyball
07.2023 - 12.2024

Point-of-Sale Advisor

Huntington Surf and Sport
12.2022 - 01.2025

President & Founder

Helping Heroes Foundation

Edison High School

Awards

  • Most Outstanding Sophomore Award: Recognized for academic excellence, leadership, and contribution to the school community.
  • Character Charger of the Year Award: Honored for integrity, responsibility, and promoting a positive school environment.
  • Best Delegate Award (Model United Nations): Recognized for diplomatic skills, leadership, and communication at national MUN conferences.
  • Honors & AP Courses: Excelled in rigorous coursework, demonstrating a commitment to academic growth and intellectual challenge.

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