Ana Salinas
Cypress,TX
Summary
Dedicated Systems Specialist with a proven track record in customer service and system troubleshooting. Proficient in ticketing system management and remote desktop support, ensuring efficient resolution of technical issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
Work History
DPS Systems Specialist
Harris Health System
Houston, TX
01.2006 - Current
- Provided technical assistance to system users by responding to inquiries, troubleshooting problems, and resolving issues.
- Coordinated communication between clients and team members effectively.
- Tracked service requests from initial report through resolution via ticketing system.
- Received and prioritized support requests to maximize resource utilization.
- Trained team members and users in newly implemented and emerging technology.
Help Desk Technician
Harris Health System
Houston, TX
01.1998 - 12.2005
- Provided technical support to users across Harris Health System locations.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Performed troubleshooting to diagnose and resolve technical issues.
- Supported remote desktop connections for users requiring assistance offsite.
- Documented user requests and resolutions in the service management system.
Patient Access Representative
Harris Health System
Houston, TX
01.1993 - 12.1997
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Provided excellent customer service in high-volume healthcare environment daily.
- Greeted patients and visitors in a courteous and professional manner.
- Supported team members with administrative tasks and project coordination.
Education
MCDST - Microsoft Certified Desktop Support Technician
UHD
Houston01-2000
High School Diploma -
Austin High School
Houston, TX06-1986
Skills
- Customer service
- User training
- Remote desktop support
- System troubleshooting
- Ticketing system management
- Proficient in Microsoft office and outlook
References
References available upon request.
Timeline
DPS Systems Specialist
Harris Health System
01.2006 - Current
Help Desk Technician
Harris Health System
01.1998 - 12.2005
Patient Access Representative
Harris Health System
01.1993 - 12.1997
MCDST - Microsoft Certified Desktop Support Technician
UHD
High School Diploma -
Austin High School