Candace A Courtney
Dispatcher
Plano,Texas
Summary
Reliable and committed new career seeker with a desire to take on new challenges! I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand. Well versed in customer service, multitasking and time management abilities,and devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DPS Dispatcher
NTTA/DPS
Plano, Texas
02.2018 - Current
- Utilized multiple software systems to streamline movement, planning, and scheduling processes. This would include mapping tools for efficient customer and trooper location tracking, as well as monitoring of DPS 101 and roadside units.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored changes in delivery schedule and communicated changes to customers.
- Oversee driver dispatching, route planning and vehicle tracking for over 15 drivers.
- Identified locations and needs of callers to accurately send assistance.
- Reported delays, accidents or other traffic and transportation situations using DMS Boards,and Twitter.
- Recorded complaints and discussed possible solutions with customers.
- Communicated with individuals within the inbound call center to complete dispatch support for a number of different types of calls.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Addressed questions, problems or requests for service or equipment.
- Advised personnel about accidents, weather conditions or other hazards.
- Background checks and arrest history, putting reports together and saving video.
Education
Bachelor of Science - Criminal Justice
Remington College
Garland, TXSkills
- Driver communication
- Dispatch Coordination
- Route Navigation
- Customer Relations
- Geographical knowledge
- Incident Reporting
- Critical thinker
- Updating logs
- Microsoft Proficiency
- Stress Tolerance
- Customer Service
Affiliations
- Gym
- Nature
Certification
- Telecommunicator's License
- TLETS/NCIC
Languages
Spanish
Limited
Accomplishments
- Advanced Telecommunicator
References
References available upon request.
Timeline
DPS Dispatcher
NTTA/DPS
02.2018 - Current
Bachelor of Science - Criminal Justice
Remington College
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