Ana Sanabria
Phoenix ,Arizona
Summary
Dynamic bilingual professional with extensive experience in customer service and operations management. At Stg Auto Group, I enhanced customer satisfaction through effective problem-solving and communication. Proven ability to train teams and implement strategies that optimize service delivery and brand visibility. Skilled in language translation and fostering collaborative environments.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Representative
Pura Vida Destinations
Phoenix, AZ
01.2024 - Current
- Assisted customers in both English and Spanish, ensuring clear communication and satisfaction.
- Resolved customer inquiries through various channels, maintaining a professional demeanor.
- Documented customer interactions accurately in CRM software for future reference.
- Collaborated with team members to streamline processes and enhance service delivery.
Managing Partner
Mike’s Pro Barber
Phoenix, AZ
05.2024 - 05.2025
- Oversaw daily operations, ensuring high-quality barber services and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Managed inventory systems, optimizing product selection and reducing costs through strategic vendor negotiations.
- Trained and mentored staff, fostering a collaborative team environment focused on skill development.
Licensed Cosmetologist
Hi Bella
Phoenix, AZ
01.2021 - 05.2025
- Provided personalized consultations to assess client needs and preferences for beauty services.
- Executed a variety of hair styling techniques, including cutting, coloring, and treatments.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Educated clients on proper hair care products and maintenance techniques tailored to individual needs.
Education
Associate of Arts - Cosmetologist
Ibasa Costa Rica
San José 06.2007
GED -
Ulloa Costa Rica
Heredia Costa Rica 08.2005
Industrial Engineering
Fidelitas Costa Rica University
Costa Rica 10.2018
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- Language translation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Managing Partner
Mike’s Pro Barber
05.2024 - 05.2025
Bilingual Customer Service Representative
Pura Vida Destinations
01.2024 - Current
Licensed Cosmetologist
Hi Bella
01.2021 - 05.2025
Associate of Arts - Cosmetologist
Ibasa Costa Rica
GED -
Ulloa Costa Rica
Industrial Engineering
Fidelitas Costa Rica University