Ana Sanchez
Alpine,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
Skelton’s Runway
10.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Server
Amigo Sports Bar & Restaurant
03.2024 - 09.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Sales Floor Manager
Out West Feed & Supply
11.2022 - 12.2023
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Exceeded sales targets consistently with a proactive approach to product promotion and client engagement.
- Increased sales revenue by implementing effective floor management strategies and motivating team members.
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
Costumer Service Representative
Autozone
09.2022 - 11.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promptly responded to inquiries and requests from prospective customers.
Crew Member
Mcdonald’s
08.2021 - 10.2021
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Operated cash register to ring up final bill and process various forms of payment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Arts - Psychology
Sul Ross State University
Alpine12-2025
High School Diploma -
Presidio High School
Presidio05-2021
Skills
- Strong Work Ethic
- Employee Management
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Food safety understanding
- Sales expertise
- POS Systems
- Multitasking
- Teamwork and Collaboration
- Effective Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Skelton’s Runway
10.2024 - Current
Server
Amigo Sports Bar & Restaurant
03.2024 - 09.2024
Sales Floor Manager
Out West Feed & Supply
11.2022 - 12.2023
Costumer Service Representative
Autozone
09.2022 - 11.2022
Crew Member
Mcdonald’s
08.2021 - 10.2021
Bachelor of Arts - Psychology
Sul Ross State University
High School Diploma -
Presidio High School