Ana Sandoval

• Processing guest arrivals and departures, distributing room keys, and settling bills.
• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Managing bookings, cancellations, and modifications via phone, email, or in-person.
• Handling cash, credit card transactions, and maintaining accurate financial records.
• Answering and forwarding phone calls, handling mail, and responding to emails.
• Liaising with housekeeping, maintenance, and other staff to ensure guest needs are met.
• Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.

• Maintain sanitation, health and safety standards in work areas.
• Train new waiters, and communicate with management and culinary staff to fulfill guest needs.
• Perform daily cash closings and count cash register security, providing fast and friendly customer service.
• Delivered exceptional customer service in fast-paced dining environments.
• Managed multiple tables efficiently, prioritizing tasks during high-volume shifts.

• Dialogue with board members, organizational officials, and staff members to discuss concerns, coordinate activities, and resolve problems.
• Direct and coordinate the financial and budgetary activities of organizations to finance operations, maximize investments and increase efficiency.
• Developed engaging lesson plans that enhanced student participation and comprehension.
• Implemented diverse teaching strategies to accommodate various learning styles and needs.

• Counting money at the beginning and end of a shift, balancing the cash drawer, and making change.
• Remaining calm and solving customer complaints.
• Maintain the security of the box according to the rules.
• Maintained accurate cash drawer and balanced daily sales reports.

Graduated by average