Ana Santana
Loma Linda,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Receptionist
Del Rosa Villa
09.2023 - Current
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Admissions Assistant
Brookside Healthcare Center
10.2022 - 12.2023
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Completed preliminary paperwork for incoming and outgoing patients.
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
- Handled inquiries from prospective patients to provide detailed information regarding admissions process.
Dietary Aide
Brookside Healthcare Center
10.2022 - 12.2023
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Education
High School Diploma -
Redlands Adult School
Redlands, CA02.2023
Skills
- Patient Relations
- Employee Scheduling
- Documentation
- Inventory Management
- BLS Certified
- Problem-Solving
- Appointment Scheduling
- Patient Scheduling
- Reminder calls
- Office Management
- Prescription Refills
- Appointment management
- HIPAA Guidelines
- Patient Eligibility Requirements
- CPR Certified
- Paperwork coordination
- Critical Thinking
- Adaptable and Flexible
- Data Entry Software
- Medical Charting
- Customer Service
- Documentation Review
- Referral Verification
- Patient Registration
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Del Rosa Villa
09.2023 - Current
Admissions Assistant
Brookside Healthcare Center
10.2022 - 12.2023
Dietary Aide
Brookside Healthcare Center
10.2022 - 12.2023
High School Diploma -
Redlands Adult School
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