Ana Santiago
Corona,CA
Summary
Medical Assistant with 10+ years of experience providing patient care in a fast-paced medical office setting. Skilled in administering vaccines, taking vital signs, and performing medical tests. Demonstrated ability to maintain patient confidentiality and follow strict medical protocols
Overview
13
13
years of professional experience
Work History
Office Manager
Bristol Plaza Family Medicine
11.2014 - Current
- Delegate tasks to staff and ensure the office runs smoothly
- Back office experience with documenting medical history, test results, treatment plans, vital statistics, and assisting the doctors with minor procedures
- Front office experience with EMR, setting appointments, check-in and check out, insurance verification and high volume of calls
- Managed referral submissions
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Front Office
Popular Medical Clinic
03.2014 - 11.2014
- Setting appointments, and check-in and check-out patients
- Collect and manage patient co-pays and insurance payments
- Managed inventory and prescription refills
Cashier
Taqueria Guadalajara
08.2011 - 10.2013
- Managed multiple customer orders
- Managed and balanced cash register at the end of each day
- Food preparation
Education
LVN -
American Career College
CAMedical Assistant Diploma -
Loara High School
Anaheim, CA10.2013
High School Diploma -
Everest College
Anaheim, CA06.2009
Skills
- Microsoft Word
- Excel
- PowerPoint
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Staff hiring
- Employee training
- Workflow planning
- Decision-making
- Good judgment
- Professional and courteous
- Team leadership
- HIPAA compliance
- Sterilization techniques
- Medical terminology
- EMR / EHR
- Reliable team player
- Procedure assistance
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Appointment setting
- Patient care coordination
- Medical records management
- Medical supply inventory
- Fluent in [languages]
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Bristol Plaza Family Medicine
11.2014 - Current
Front Office
Popular Medical Clinic
03.2014 - 11.2014
Cashier
Taqueria Guadalajara
08.2011 - 10.2013
LVN -
American Career College
Medical Assistant Diploma -
Loara High School
High School Diploma -
Everest College
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