Ana Segura Salazar
Donna,TX
Summary
Highly efficient Customer Care Representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. With 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handing difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Maximus
Edinburg, TX
02.2024 - Current
Customer Service Representative
Maximus
Edinburg, TX
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Able to provide acurate information by following work instructions.
- Met call center metrics contributing to team success.
HPC/Mentor
Maximus
Edinburg
08.2021 - 09.2023
- Enhanced mentee performance by providing personalized guidance and support
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
Customer Care Representative
Maximus
Edinburg
10.2019 - 03.2021
- Manage high call volume with exceptional professionalism and efficiency
- Contributed to team success, consistently achieving call center performance metrics
- Navigated multiple computer systems and applications to find information
- Met customer call guidelines for service levels, handle time, and productivity
- Maintained up-to-date knowledge of procedures to handle calls.
Customer Care Representative
Teleperformance
Edinburg
03.2018 - 05.2019
- Assisted customers in navigating the company website and placing online orders, improving overall user experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High school or equivalent -
Donna High School
Donna, TXSkills
- Professionalism
- Multitask
- Organization
- Active Listening
- Adaptability
- Staff Training
Initials
AS
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Maximus
02.2024 - Current
Customer Service Representative
Maximus
02.2024 - Current
HPC/Mentor
Maximus
08.2021 - 09.2023
Customer Care Representative
Maximus
10.2019 - 03.2021
Customer Care Representative
Teleperformance
03.2018 - 05.2019
High school or equivalent -
Donna High School