Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Derek Whitburn

Student
Milwaukee,WI

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Waukesha State Bank
01.2023 - Current
  • Managed transactional services, including deposits and withdrawals
  • Provided customer service with confidentiality and privacy
  • Participated in New Accounts training to open checking & savings.

Academic Coach (Microsoft Software & College 101)

Northeast Wisconsin Technical College (NWTC)
06.2022 - 12.2022
  • Consulted with students that needed help with Microsoft Office
  • Clarified for students how to turn assignments into Canvas.

Crossing Guard

Park Incorporated
06.2022 - 12.2022
  • Ensured safe crossing of pedestrians, bicyclists and motor vehicles in school zone.

Lawn Care Technician

All-Ways Green
04.2016 - 10.2022
  • Conducted Lawn Care Maintenance, including sales and customer service
  • Licensed Professional to apply weed control as of April 2021.

Education

Bachelor's - Management

University of Wisconsin - Green Bay
Green Bay, WI
05.2001 -

Associate's - Business Management

Northeast Wisconsin Technical College
Green Bay, WI
05.2001 -

Skills

  • Professionalism

    • undefined

    Accomplishments

    • GEAR-UP Scholarship Recipient August 2021 - Present
    • Phuture Phoenix Scholarship Recipient January 2023 - Present
    • Phi Theta Kappa International Honors Society October 2022 - Present
    • Top 10% Class Rank at NWTC with a 3.5 cumulative GPA August 2021 - December 2022
    • Wisconsin Public Service Technical College Scholarship Recipient August 2021 – December 2022
    • Wisconsin DATCP Licensed Pesticide Applicator April 2021 - December 2026

    Timeline

    Customer Service Representative

    Waukesha State Bank
    01.2023 - Current

    Academic Coach (Microsoft Software & College 101)

    Northeast Wisconsin Technical College (NWTC)
    06.2022 - 12.2022

    Crossing Guard

    Park Incorporated
    06.2022 - 12.2022

    Lawn Care Technician

    All-Ways Green
    04.2016 - 10.2022

    Bachelor's - Management

    University of Wisconsin - Green Bay
    05.2001 -

    Associate's - Business Management

    Northeast Wisconsin Technical College
    05.2001 -

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