Ana Suarez
Dallas
Summary
Dynamic medical professional with extensive experience at Healthy Texan Pediatric and Family Medicine, excelling in front desk operations and patient care. Proven ability to manage high call volumes while ensuring HIPAA compliance and fostering patient relationships. Skilled in appointment scheduling and insurance verification, delivering compassionate service that enhances patient satisfaction.
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Healthy Texan Pediatric and Family Medicine
03.2018 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Certified Medical Assistant
Healthy Texan Pediatric and Family Medicine
03.2018 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
Medical Assistant Certification - Medical
Remington College
03-2018
High School Diploma -
Bryan Adams High School
08-2015
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Medical Receptionist
Healthy Texan Pediatric and Family Medicine
03.2018 - Current
Certified Medical Assistant
Healthy Texan Pediatric and Family Medicine
03.2018 - Current
Medical Assistant Certification - Medical
Remington College
High School Diploma -
Bryan Adams High School
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