Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Ana Tafoya

Olympia,WA

Summary

Customer service professional with seven years of experience in administrative roles. Expertise in clearly communicating complex rules and policies to customers. Proven track record of maintaining high ethical standards and fostering customer trust. Skilled in utilizing various applications to enhance business operations at Boardwalk Senior Affordable Apartments.

Overview

4
4
years of professional experience

Work History

Assistant Community Manager

Fairfield Residential Company LLC
Olympia, WA
08.2023 - Current
  • Ensured compliance of a 284-unit LIHTC property by effectively managing large workloads from annual recertification applications and other state regulations.
  • Significantly reduced delinquencies by thoroughly reviewing financial data reports.
  • Adaptable to the ever-changing needs of business to foster an environment that meets residents' satisfaction and creates a better life for seniors.
  • Dependable team member that contributes to daily community operations.

Corporate Front Desk Receptionist

Reeder Management Inc
Gig Harbor, WA
03.2023 - 08.2023
  • Used customer-focused service to streamline front desk operations and ensure a welcoming environment.
  • Applied problem-solving to resolve customer issues on first contact when answering calls, emails, and walk-ins.

Assistant Community Manager

Harbor Village, Harbor Pointe, Harbor Villa
Gig Harbor, WA
11.2021 - 08.2023
  • Managed daily operations of over 180 units at multiple locations to ensure optimal resident satisfaction.
  • Implemented effective communication to achieve and sustain a 96% occupancy rate across various properties.
  • Remotely utilized multiple property management software to run the daily operations of the property.
  • Collaborated with the team to brainstorm new and different ideas to resolve resident issues.

Education

Bachelor of Arts - Humanities

Washington State University
Pullman, WA
05.2016

Skills

  • Customer service focused
  • Excellent written and oral communication
  • Attention to detail
  • Quick learner
  • Critical thinker
  • Time management

Languages

Fluent English 

Secondary Spanish

Accomplishments

  • 2024 Emerald Award Nomination - Assistant Community Manager (1-300 units)

Timeline

Assistant Community Manager

Fairfield Residential Company LLC
08.2023 - Current

Corporate Front Desk Receptionist

Reeder Management Inc
03.2023 - 08.2023

Assistant Community Manager

Harbor Village, Harbor Pointe, Harbor Villa
11.2021 - 08.2023

Bachelor of Arts - Humanities

Washington State University

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