Ana Tavares

Work History

EAS Brothers Inc

09.2012 - Current

Monitored and handled employee claims involving performance-based and harassment incidents.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Restocked and organized merchandise in front lanes.
Reconciled accounts and reviewed expense data, net worth, and assets.
Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.

KJ Wholesales, Inc

06.2006 - 08.2012

Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Gathered financial information, prepared documents, and closed books.
Handled day-to-day accounting processes to drive financial accuracy.
Compiled general ledger entries on short schedule with 100% accuracy.

Amerijet International

05.2004 - 06.2006

Responded to emails and other correspondence to facilitate communication and enhance business processes.
Displayed absolute discretion at handling confidential information.
Maintained appropriate filing of personal and professional documentation.
Kept detailed track of household and maintenance inventory and schedules.
Oversaw personal and professional calendars and coordinated appointments for future events.
Updated and maintained confidential databases and records.

American Express

09.2002 - 03.2004

Maintained high volume of calls and met demands of busy and productive group.
Negotiated to collect balance in full.
Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Processed payments and applied to customer balances.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Worked in call center environment handling manual and automatically dialed outbound calls.