Ana Tavarez
Carteret
Summary
Patient Care Technician and Medical Assistant with over 8 years of experience in healthcare settings, demonstrating extensive expertise in patient care and medical administration. Proficient in phlebotomy, medical scheduling, and EMR systems, with strong bilingual communication skills in Spanish and English. Dedicated to enhancing patient comfort and outcomes through collaborative teamwork and meticulous attention to detail, while continuously seeking opportunities for professional growth and innovation in healthcare practices.
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
11
11
years of professional experience
Work History
Supervisor of Scheduling Team
Sleep Ez Labs
Fords
11.2025 - Current
- Developed and implemented scheduling protocols that improved team efficiency and streamlined daily operations.
- Led the scheduling team in optimizing resource allocation, resulting in enhanced project timelines and productivity.
- Trained and mentored new staff members on scheduling best practices, fostering a culture of continuous improvement.
- Collaborated with cross-functional teams to align scheduling processes with project goals, ensuring timely project deliverables.
- Analyzed scheduling data to identify trends and adjust strategies, enabling better decision-making and resource management.
- Managed conflict resolution within the team, enhancing communication and fostering a collaborative work environment.
- Conducted regular performance reviews and provided constructive feedback to team members, promoting professional growth and accountability.
- Implemented a new scheduling software system that improved accuracy and reduced manual errors in schedule generation.
- Directed and supervised team of 15 employees in daily operations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
Patient Care Technician (PCT)
Raritan Bay Medical Center
Perth Amboy
08.2024 - 09.2025
- Monitor patient vitals, ensuring accurate and timely data collection.
- Assist patients with hygiene and daily care, enhancing comfort and dignity.
- Support feeding routines, promoting patient nutrition and well-being.
- Collaborate with nurses on ventilator care, improving patient outcomes.
- Conduct wound care, ensuring proper healing and infection prevention.
- Provided compassionate patient support during daily activities, enhancing overall comfort and well-being.
- Monitored patient vitals and reported changes, ensuring timely interventions and contributing to improved health outcomes.
- Assisted nursing staff with ventilated patients, facilitating effective care and strengthening team dynamics.
- Executed wound care protocols meticulously, promoting healing and adhering to best practices in patient management.
Medical Receptionist and Medical Assistant
Carteret Medical Center
Carteret
02.2022 - 08.2024
- Assist patients with check-in/out and insurance verification, enhancing clinic efficiency.
- Manage EMR system and phone inquiries, ensuring seamless patient communication.
- Conduct vital sign assessments and medication education, improving patient care.
- Translate for doctors, facilitating clear patient-doctor communication.
- Prepare authorization letters and handle multi-state insurance billing, ensuring compliance.
- Provided compassionate patient assistance, enhancing their experience and ensuring a welcoming environment.
- Streamlined patient check-in processes, reducing wait times and improving overall patient flow in the clinic.
- Verified patient insurance details meticulously, minimizing billing errors and ensuring compliance with healthcare regulations.
- Maintained accurate electronic health records using Eclinicalworks, facilitating seamless access to patient information for medical staff.
- Coordinated with doctors to educate patients about medications and treatments, fostering a collaborative approach to health management.
Medical Assistant
Carteret Medical Center
Carteret
02.2022 - 08.2024
- Trained staff in Epic for COVID sites, enhancing efficiency and patient care.
- Provided patient support, resolving issues and ensuring satisfaction.
- Managed patient data entry in Epic, maintaining accuracy and compliance.
- Educated patients on COVID, improving community health awareness.
- Scheduled patient appointments, optimizing clinic workflow.
- Trained new staff in Epic, enhancing team efficiency at vaccination sites and ensuring seamless patient service during peak COVID response.
Clerical Associate/Medical Assistant
NYC Health + Hospitals
Brooklyn
05.2020 - 07.2021
- Provided compassionate patient assistance, enhancing their experience and ensuring a welcoming environment.
- Streamlined patient check-in processes, reducing wait times and improving overall patient flow in the clinic.
- Verified patient insurance details meticulously, minimizing billing errors and ensuring compliance with healthcare regulations.
- Maintained accurate electronic health records using Eclinicalworks, facilitating seamless access to patient information for medical staff.
- Coordinated with doctors to educate patients about medications and treatments, fostering a collaborative approach to health management.
Receptionist
HealthCare Choices
Brooklyn
10.2019 - 04.2020
Medical Assistant
All City Family Healthcare Center
Brooklyn
01.2019 - 07.2019
Medical Assistance
DR.MOYSIK OFFICE
11.2018 - 02.2019
- Vital Signs
- Specimen Collection
- Phlebotomy
- EKG
- PULMONARY F T
- Confirmation appointment
- Make a follow up Appointment
- Answering the phone
Cashier/Customer Service
Pioneer Supermarket
Brooklyn
04.2015 - 01.2019
- Managed cash register transactions, ensuring accuracy and efficiency.
- Processed credit card payments, enhancing checkout speed.
- Welcomed customers, fostering a friendly shopping atmosphere.
- Delivered excellent customer service, resolving inquiries promptly.
- Streamlined checkout processes, enhancing transaction speed and improving customer satisfaction during peak hours.
- Fostered a welcoming atmosphere by actively engaging with customers, ensuring a positive shopping experience.
- Maintained accurate cash register balances through diligent transaction logging and daily reconciliations.
- Monitored sales trends to provide insights on inventory needs, facilitating timely restocking and reducing shortages.
- Coordinated with team members to manage peak times effectively, ensuring smooth operations and customer satisfaction.
- Engaged customers with a friendly demeanor, enhancing their shopping experience and fostering long-term loyalty.
Education
Associate - Medical Assistant
ALLEN SCHOOL OF HEALTH SCIENCES
High School Diploma -
High School of Enterprise
Bachelor Degree - Health management
Devry University-New Jersey
Skills
- Medical Records EMR Systems
- Efficiently checked in patients
- Scheduled appointments
- Processed payments and verified insurance
- Entered insurance data
- Handled documents and prescriptions
- Streamlined patient check-in processes
- Coordinated with medical staff for appointment scheduling
- Maintained precise records of patient insurance information
- Reviewed patient bills for accuracy
- Provided a welcoming environment for patients
- Assist in surgery prep and patient education
- Conduct vital sign checks and tests
- Manage supply inventory
- Facilitate Spanish-English translation
- Assisted patients pre-op with instructions and comfort
- Conducted vital sign assessments and documentation
- Performed glucose and pregnancy tests
- Coordinated with surgical teams to maintain supply inventory
- Maintained comprehensive patient medical histories
- Streamlined patient intake processes
- Managed cash register transactions
- Processed credit card payments
- Welcomed customers
- Delivered excellent customer service
- Streamlined checkout processes
- Fostered a welcoming atmosphere
- Maintained accurate cash register balances
- Monitored sales trends
- Coordinated with team members to manage peak times
- Engaged customers with a friendly demeanor
- Epic
- ClinicalWorks
- Patient Care
- Phlebotomy
- HIPAA
- Medical Terminology
- Insurance Verification
- MS Office
- Spanish
- English
- Vital Signs
- Customer Service
- Medical Scheduling
- Scheduling protocols
- Team leadership
- Performance reviews
- Data analysis
- Conflict resolution
- Scheduling software
- Patient care
Languages
- English
- Spanish, Native
- English, C2 - Proficiency
Timeline
Supervisor of Scheduling Team
Sleep Ez Labs
11.2025 - Current
Patient Care Technician (PCT)
Raritan Bay Medical Center
08.2024 - 09.2025
Medical Receptionist and Medical Assistant
Carteret Medical Center
02.2022 - 08.2024
Medical Assistant
Carteret Medical Center
02.2022 - 08.2024
Clerical Associate/Medical Assistant
NYC Health + Hospitals
05.2020 - 07.2021
Receptionist
HealthCare Choices
10.2019 - 04.2020
Medical Assistant
All City Family Healthcare Center
01.2019 - 07.2019
Medical Assistance
DR.MOYSIK OFFICE
11.2018 - 02.2019
Cashier/Customer Service
Pioneer Supermarket
04.2015 - 01.2019
Associate - Medical Assistant
ALLEN SCHOOL OF HEALTH SCIENCES
High School Diploma -
High School of Enterprise
Bachelor Degree - Health management
Devry University-New Jersey