Alicia Toledo
Belleville,NJ
Summary
Experienced and detail-oriented professional with a strong desire to excel in a managerial role within the medical field. Possesses the ability to effectively oversee multiple departments and ensure a seamless workflow that balances productivity with exceptional patient care. Dedicated to fostering a collaborative environment that promotes efficiency and quality outcomes. Seeking an opportunity to leverage skills and expertise to drive success in a dynamic healthcare setting.
Overview
9
9
years of professional experience
Work History
Surgical Scheduling Department Supervisor - Urology
New Jersey Urology LLC (Summit Health)
Maywood, NJ
09.2021 - Current
- Manage a team of six surgical coordinators who schedule for eleven providers.
- Communicate the needs of NJU providers with other facilities including medical directors and department chairs.
- Improve and implement new surgical blocks with hospitals and ambulatory surgical centers.
- Run monthly surgical volume reports for each provider to determine monthly productivity.
- Implement surgical scheduling guidelines and protocols for a more concise workflow.
- Train incoming surgical coordinators.
- Experience in performance reviews and creating performance improvement plans.
- Coordinate surgeries for two senior providers in the practice.
- Schedule any pre-admission testing and clearances patients may need prior to surgery.
- Authorize inpatient and outpatient procedures with insurance companies.
Bariatric and General Surgical Coordinator
Summit Health Management
West Orange, NJ
06.2020 - 09.2021
- Manage office and surgical schedule for multiple surgeons.
- Coordinate surgeries with multiple facilities.
- Experience in scheduling robotic and laparoscopic surgeries.
- Schedule any pre-admission testing and clearances patients may need.
- Authorize inpatient and outpatient procedures with insurance companies.
- Train incoming surgical schedulers when needed.
- Check in/out patients when needed.
- Complete disability forms for patients.
Bariatric & General Surgical Coordinator
Ballem Management
Glen Ridge, NJ
10.2017 - 06.2020
- Manage surgical schedule for multiple surgeons.
- Coordinate surgeries with multiple facilities.
- Experience in scheduling robotic and laparoscopic surgeries.
- Schedule any pre-admission testing and clearances patients may need.
- Meet with patients to discuss the prerequisites needed for bariatric surgery with their insurance company guidelines.
- Verify coverage and benefits with individual insurances and discuss further with patients who are interested in bariatric surgery.
- Authorize inpatient and outpatient procedures with insurance companies.
- Train incoming surgical schedulers when needed.
- Complete disability and fmla forms when needed.
- Check in/out patients when needed.
ER Registrar/ Outpatient Registrar
OR Scheduling / Meadowlands Hospital
Secaucus, NJ
06.2016 - 04.2017
- Outpatient and Emergency Room registration.
- Greet patients & assist visitors in filling out forms.
- Gather identification information, patient demographics and insurance information.
- Monitor, stock and restock machines and keep work area organized daily.
- Verify insurance through Navinet.
- Collect copayments.
Education
Associate - Diagnostic Medical Sonography
Eastern International College
Jersey City, NJ08.2015
Skills
- Bilingual
- Medical Scheduling
- Medical Records
- EMR Systems
- Insurance Verification
- Medical Terminology
- ICD-10
- CPT Coding
- Medical Office Experience
- Epic
- Athenahealth
- Supervising Experience
Languages
Spanish - Fluent
Timeline
Surgical Scheduling Department Supervisor - Urology
New Jersey Urology LLC (Summit Health)
09.2021 - Current
Bariatric and General Surgical Coordinator
Summit Health Management
06.2020 - 09.2021
Bariatric & General Surgical Coordinator
Ballem Management
10.2017 - 06.2020
ER Registrar/ Outpatient Registrar
OR Scheduling / Meadowlands Hospital
06.2016 - 04.2017
Associate - Diagnostic Medical Sonography
Eastern International College