Joseph Mejia-Perez
New York Health
Shirley,NY
3
years of professional experience
Hi, my name is Joseph Mejia-Perez. I am bilingual and fluent in both spoken and written Spanish. I am dependable and organized with experience communicating with patients and supporting a busy medical office.
Work History
Patient Communications Operator - Urology
1 Year 11 Months- Answered a high volume of inbound calls from patients, providers, and pharmacies in a professional manner.
- Scheduled and rescheduled patient appointments.
- Verified patient demographics and insurance information.
- Triaged patient concerns and relayed urgent medical messages to nurses and providers according to protocol.
- Assisted patients with prescription refill requests.
- Maintained patient confidentiality and complied with HIPAA regulations.
- Resolved patient concerns efficiently.
Medical Receptionist
5 Months- Kindly welcomed patients and efficiently handled check-ins and check-outs for the spine team, which included three providers.
- Verified insurance information and collected co-payments and/or fees.
- Scheduled new patient appointments and follow-up visits through CGM Aprima EHR.
- Created chart folders for patient visits that included visit notes, imaging reports and aftercare forms.
- Ensured that medical records and new patient packets were scanned into patient charts.
- Provided with excellent customer service and a helpful and friendly attitude.
Medical Receptionist
8 Months- Warmly welcomed patients, and checked them in and out of their appointments in a fast-paced environment.
- Efficiently used ECW systems to schedule follow up visits and new patient appointments.
- Worked closely with an assigned provider and her team to administer and maintain a functional schedule.
- Collected/verified insurance information and directed patients to their destination.
- Managed busy phone lines and maintained an organized, clean, and professional workspace and waiting area.
- Administered Medical records and became proficient in Microsoft Excel systems.
Education
High school diploma
Skills
Bilingual
Patient Relations
Appointment Scheduling
Insurance Verification
EHR
ECW
& EMR Systems
Medical Record Management
Timeline
Patient Communications Operator - Urology
New York Health
02.2024 - 01.2026Read More
Medical Receptionist
Orthopedic Associates of Long Island
08.2023 - 01.2024Read More
Medical Receptionist
Sun River Health
08.2022 - 04.2023Read More
William Floyd High School
High school diploma
Read More