Ana Thompson
Sacramento,Ca.
Summary
Organized and reliable candidate, successful at managing multiple priorities with a cheerful outlook. Willingness to take on added responsibility to meet team goals. Dependable Phlebotomist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policy makers. Skilled at problem solving and keeping the highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts. Supplying team leadership by assigning tasks, providing feedback, mediating interpersonal conflicts and implementing company procedures. Excellent communication and listening skill.
Overview
5
5
years of professional experience
Work History
Patient Services Rep
Quest Diagnostics
11.2021 - Current
- Promoted mission, vision, and values of organization and trained clinical staff in policies and procedures
- Spoke with patients to gather information for lab records, reduce fear or anxiety to optimize cooperation
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Collected blood samples using vacutainer tubes, tourniquets, butterfly and straight needles
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Used personal protective equipment correctly to protect coworkers and patients
- Stocked draw stations with proper supplies
- Track collected specimens by initialing dating and recording times of collection
- Centrifuged blood samples as outlie in clinical protocols
- Reviewed patient recorded for completeness and accuracy
- Conducted venipuncture and other specimen collection procedures
- Packaged and shipped specimens to central lab daily
- Monitored patients for reactions and verified specimen quality
- Kept medical supplies in sufficient stock by monitoring quantities and replenishing orders before depleted
- Maintained records and logs or work performed, and materials and equipment used
- Kept site compliant with OSHA, federal, state, and local regulations
- Oversee all daily office operations and equipment maintenance
- Resolve issues between employees and patients using company policies
- Inspect cleanliness of communal areas and draw stations daily.
Medical Assistant
Sierra Health and Wellness Centers
04.2019 - 08.2021
- Sanitized, restocked and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms, and allergies
- Performed clerical duties, such as word processing, data entry, answering phones, and filing
- Communication via phone and fax with pharmacies to send prescriptions and refills
- Collected and documented patient medical information such as vitals, medication dispensed and results of urine drug screenings
- Informed patients about medications, procedures, and care plan instructions
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Collaborated with medical and administrative personnel to support patient-focused, engaging, and compassionate environment.
Phlebotomy Intern
Marshall Medical Centers
01.2019 - 02.2019
- Collected blood specimens using age appropriate techniques; interacted with patients of diverse ages, backgrounds, values, beliefs, and behaviors.
- Verified proper storage and transportation of specimens to laboratories.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Education
Certified Phlebotomy and EKG Technician - Health Management and Clinical Assistance
National Career Education
Rancho Cordova, CAHigh School Equivalency Diploma - General Education
Elk Grove Adult Education
Sacramento, CASkills
- Phlebotomy procedures
- Hazardous waste disposal
- Stress and time management
- Patient confidentiality and support
- Data entry and medical records management
- Quality patient care, flow, and customer satisfaction
- Knowledgeable about OSHA and HIPPA regulations
- Superior quality control and goal-minded
- Specimen collection, labeling, and storage
- Supply requisition and inventory
- Flexibility and adaptation with policy and procedural changes
- Interpreting Physician Orders
Timeline
Patient Services Rep
Quest Diagnostics
11.2021 - Current
Medical Assistant
Sierra Health and Wellness Centers
04.2019 - 08.2021
Phlebotomy Intern
Marshall Medical Centers
01.2019 - 02.2019
Certified Phlebotomy and EKG Technician - Health Management and Clinical Assistance
National Career Education
High School Equivalency Diploma - General Education
Elk Grove Adult Education