Ana Toribio
Brooklyn,NY
Summary
Highly adaptable professional with 5+ years experience in hospitality and guest services. Skilled in providing exceptional communication, problem-solving, and managing requests to enhance guest satisfaction. Known to work well both independently and alongside a team. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy, providing the best experience for all.
Overview
6
6
years of professional experience
Work History
Concierge
PBS
12.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Offered friendly and efficient service to guests, handled challenging situations with ease.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Demonstrated exceptional problem-solving abilities when faced with emergency situations or unforeseen challenges.
Stock Associate
Whole Food Market
04.2023 - 11.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
Shift Leader
Best Buy
10.2021 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Prepared detailed end-of-shift reports to inform management of shift outcomes including sales figures, staffing concerns, or any outstanding incidents requiring attention.
Cashier
Chipotle
06.2018 - 08.2020
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
High School For Enterprise, Business & Tech
Brooklyn, NY06-2020
Skills
- Guest Services
- Effective problem solving
- Telephone Etiquette
- Data Entry
- Training and mentoring
- Time Management
- Front desk support
- Multitasking
- Relationship Building
- Attention to Detail
- Interpersonal Communication
Timeline
Concierge
PBS
12.2023 - Current
Stock Associate
Whole Food Market
04.2023 - 11.2023
Shift Leader
Best Buy
10.2021 - 03.2023
Cashier
Chipotle
06.2018 - 08.2020
High School Diploma -
High School For Enterprise, Business & Tech
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