Ana Torres
San Antonio,TX
Summary
Detail-oriented store lead with a solid background in managing daily operations, team supervision, and customer relations. Known for resolving customer issues promptly while maintaining high service standards and effective inventory control.
Overview
1
1
Certification
8
8
years of professional experience
Work History
MSR
Crunch Fitness
San Antonio, Texas
05.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers, both face-to-face and through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained cleanliness in assigned areas using proper cleaning techniques. in assigned areas using appropriate cleaning supplies.
- Collaborated with team members to complete cleaning tasks effectively.
- Operated a variety of machinery and tools safely and efficiently.
Store Lead
Mens Wearhouse
San Antonio, Texas
08.2018 - 05.2026
- Developed training programs to enhance staff product knowledge and customer service skills.
- Supervised daily store operations and maintained high service standards.
- Managed inventory levels and organized stockroom to improve access and streamline restocking.
- Conducted regular team meetings to communicate updates and expectations clearly.
- Performed daily audits of the store's physical condition, cleanliness, product placement, and pricing accuracy.
- Coordinated visual merchandising to ensure alignment with brand guidelines and current promotions.
- Resolved customer concerns promptly to enhance overall shopping experience.
- Recommended, selected, and located merchandise based on customer desires.
- Addressed customer complaints quickly to maintain satisfaction.
Education
Some College (No Degree) -
Northeast Lakeview College
Universal City, TXSkills
- Customer service
- Client relationship management
- Conflict resolution
- Customer relations
- Data analysis
- Inventory management
- Product placement
- Sales floor oversight
- Team supervision
- Staff training and development
- Scheduling and time management
- Attention to detail
- Cash management
- Asset protection
- Verbal communication
- Employee engagement
Certification
- CPR
Timeline
MSR
Crunch Fitness
05.2026 - Current
Store Lead
Mens Wearhouse
08.2018 - 05.2026
Some College (No Degree) -
Northeast Lakeview College