Ana Troncoso Perdomo
Avondale,AZ
Summary
Resourceful BDC Administrator experienced in managing business development center operations. Achieved operational efficiencies through effective data analysis, process optimization, and maintenance of strong client relationships. Focused on enhancing team collaboration and driving productivity to support business objectives.
Overview
1
1
Language
4
4
years of professional experience
Work History
BDC Administrator
Ken Garff Gateway Chevrolet
Avondale
03.2025 - 08.2026
- Managed customer inquiries through phone, email, and chat channels.
- Coordinated appointments for service and sales departments effectively.
- Utilized CRM software to track customer interactions and follow-ups.
- Assisted in training new employees on system usage and procedures.
- Collaborated with sales teams to streamline lead management processes.
- Maintained accurate records of customer data and vehicle inventory.
Appointment Coordinator
Cardinaleway Mazda
Peoria, Arizona
01.2024 - 10.2024
- Scheduled appointments for customers seeking vehicle service and maintenance.
- Coordinated with service technicians to ensure timely appointment fulfillment.
- Managed customer inquiries via phone and email regarding services offered.
- Assisted customers in selecting appropriate services based on their needs.
- Followed up with clients to confirm appointments and address concerns.
- Maintained accurate records of customer interactions and appointment details.
- Utilized dealership software to track appointments and manage schedules efficiently.
Title Clerk Assistant
Horne Mazda
Avondale, AZ
09.2022 - 12.2023
- Processed vehicle title applications and registrations efficiently.
- Maintained accurate records of all title transactions and documents.
- Verified ownership details for vehicle titles and registrations thoroughly.
- Organized and filed title documents in accordance with company policies.
- Performed data entry of vehicle information into system for registration purposes.
Education
Agua Fria High School
Avondale, AZSome College (No Degree) - Nursing
Arizona College of Nursing
Peoria, ArizonaSkills
Resourceful BDC Administrator experienced in managing business development center operations Achieved operational efficiencies through effective data analysis, process optimization, and maintenance of strong client relationships Focused on enhancing team collaboration and driving productivity to support business objectives
Resourceful BDC Administrator experienced in managing business development center operations Achieved operational efficiencies through effective data analysis, process optimization, and maintenance of strong client relationships Focused on enhancing team collaboration and driving productivity to support business objectives
Languages
Spanish
Native/ Bilingual
A1
Timeline
BDC Administrator
Ken Garff Gateway Chevrolet
03.2025 - 08.2026
Appointment Coordinator
Cardinaleway Mazda
01.2024 - 10.2024
Title Clerk Assistant
Horne Mazda
09.2022 - 12.2023
Agua Fria High School
Some College (No Degree) - Nursing
Arizona College of Nursing