Ana Uribe Hernandez
Austin,TX
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel. Recognized for effectively resolving guest complaints and implementing workflow improvements, enhancing service efficiency. Proficient in cash handling and dedicated to creating memorable dining experiences through guest engagement and teamwork.
Overview
10
10
years of professional experience
Work History
Server
Cracker Barrell
Buda, TX
08.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed transactions accurately using point-of-sale systems for efficient billing.
Server
Jims
Austin, TX
01.2024 - 07.2025
- Assisted in training new servers on menu items and service protocols.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Resolved guest complaints effectively, ensuring satisfaction and repeat business.
- Implemented suggestions for improving service efficiency, contributing to team success.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
First Watch
Austin, TX
04.2016 - 2019
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Accurately processed orders using point-of-sale system, ensuring efficient transactions and order accuracy.
- Collaborated with kitchen staff to deliver timely meals and maintain high food quality standards.
- Assisted in training new servers on menu offerings, service protocols, and operational procedures.
Server
Mangias Pizza
Austin, TX
03.2017 - 07.2018
- Maintained cleanliness of dining area and adhered to health regulations for food safety compliance.
- Handled guest complaints with professionalism, resulting in improved customer satisfaction ratings.
- Participated in team meetings to discuss menu changes and enhance overall dining experience strategies.
- Implemented workflow improvements that streamlined service delivery during peak hours, enhancing efficiency.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Gary Job Corps
San Marcos, TX06.2012
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Timeline
Server
Cracker Barrell
08.2025 - Current
Server
Jims
01.2024 - 07.2025
Server
Mangias Pizza
03.2017 - 07.2018
Server
First Watch
04.2016 - 2019
High School Diploma -
Gary Job Corps