Ana Valdez
El Paso,TX
Summary
Dedicated and adaptable customer care representative with 6+ years of experience. Skilled at active listening, clear communication, and problem solving to deliver the best solutions for both the customer and the company.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
GC Services
El Paso, Texas
07.2019 - Current
- Handled escalated calls, finding resolutions for both customers and the company.
- Responded to customer requests for services and account information.
- Assisted with new hire classes and became "floor walker" to answer any questions new representative had during their calls.
- Educated customers on billing, payments, and company policies.
- Handled high-stress situations and showed empathy when customers were affected.
Education
High School Diploma -
J.M. Hanks High School
El Paso, TX06-2019
Skills
- Active listener
- Fast Learner
- Patient
- Good Time Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
GC Services
07.2019 - Current
High School Diploma -
J.M. Hanks High School