Ana Valdivieso
Cranford,NJ
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Track 5 Coffee
05.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Promoted additional items with beverages, increasing store sales.
- Maintained regular and consistent attendance and punctuality.
Customer Service Associate
Kings Supermarkets
06.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Smoothie Maker
A Better Me Juicery
06.2021 - 05.2022
- Prepared and served juices and blended drinks.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Took customer orders and accurately processed in system.
- Maintained, operated, set up and cleaned food preparation equipment.
- Created quality beverages for customers following recipes and presentation standards.
- Replenished ingredients, moving from cold or frozen storage to preparation area.
- Operated POS system for quick order entry and cash drawer accuracy.
Cashier
Calabria Pizzeria
10.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cook
Fettle And Fare
05.2020 - 10.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
High School Diploma -
Cranford High School
Cranford, NJ06.2023
Skills
- Health Codes Compliance
- Sales Proficiency
- Training Materials
- Coffee Expertise
- Leadership Experience
- Performance Monitoring
- Team leadership
- Cleanliness standards
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Barista Trainer
Track 5 Coffee
05.2023 - Current
Customer Service Associate
Kings Supermarkets
06.2022 - 05.2023
Cashier
Calabria Pizzeria
10.2021 - 12.2021
Smoothie Maker
A Better Me Juicery
06.2021 - 05.2022
Cook
Fettle And Fare
05.2020 - 10.2021
High School Diploma -
Cranford High School
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