Ana Valera

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Worked after hour shifts serving only beer
• Customer service / customer satisfaction
• Attentive and detailed oriented

• Assisted in preparing monthly reports, providing valuable insights into account performance.
• Coordinated with other departments to gather necessary information for accurate reconciliations.
• Improved productivity by automating manual processes in the reconciliation workflow.
• Reconciled high-priority accounts promptly, minimizing potential financial impacts on business operations.
• Enhanced financial accuracy by reconciling daily transactions and resolving discrepancies.
• Maintained accurate records, ensuring all account balances were up-to-date and correct.
• Used data entry skills to accurately document and input statements.
• Handled account payments and provided information regarding outstanding balances.