Ana Valet
Summerfield,FL
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Checkers Restaurant
Belleview, FL
01.2023 - 11.2023
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved conflicts between employees by guiding company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Reviewed completed work to verify consistency, quality and conformance.
Cleaning Crew Member
ODD cleaning services
Ocala, FL
06.2021 - 10.2022
- Polished furniture to remove dust and dirt buildup.
- Swept sidewalks and driveways of debris.
- Disinfected doorknobs, light switches, telephones, computers, desks, and other high-touch surfaces.
- Collected trash from floors within hallways, bathrooms, and work areas.
Education
Some College (No Degree) - Phlebotomy
Medcap Health & Beauty Institute
Orlando, FLSkills
- Venipuncture
- Data Entry
- Sanitation and Sterilization
- Medical Records Review
- Infection Control
- Paperwork Processing
- Blood Collection
- Patient Care
- Patient Support
- Quality Control
Certification
- Certified Phlebotomy Technician (PH1)
#724-10474
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Manager
Checkers Restaurant
01.2023 - 11.2023
Cleaning Crew Member
ODD cleaning services
06.2021 - 10.2022
Some College (No Degree) - Phlebotomy
Medcap Health & Beauty Institute