Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Accomplishments
Certification
Timeline
Angelica Duarte

Angelica Duarte

manager, phlebotomist technician
Commerce City,CO
El Liderazgo No Se Trata De Ser El Mejor, Se Trata De Hacer Que Los Demas Sean Mejores
John C. Maxwell

Summary

Dynamic leader with a proven track record at McDonalds, adept in operations management and team leadership. Excelled in enhancing team performance and customer satisfaction through effective conflict resolution and coaching. Skilled in project planning and safety procedures, achieving significant improvements in workplace efficiency and safety.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Certified Phlebotomist Technician, Certification number T9G4Q5M2. I have earn skills in Blood drawn, correct labeling, patient care, communication, venipuncture and capillary puncture, sanitary, needle disposal.

Recent graduate with foundational knowledge in Phlebptomy and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work History

Manager

McDonalds
11.2023 - Current
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed detailed plans based on broad guidance and direction.

Team Leader

B & B Blending, Inc
07.2020 - 06.2021
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Observed packing operations to verify conformance to specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Gathered, organized and input information into digital database.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.

Janitor

CCS Facility Services
10.2018 - 06.2019
  • Kept building spaces premises clean inside and outside.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Maintained floor cleaning and waxing equipment.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Checked in and stocked inventory throughout facility.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.

Crew Member

Fresca Foods
10.2017 - 08.2018
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Stocked shelves to organize aisles in assigned department.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Education

GED -

Centro San Juan Diego, 2830 Lawrence St, Denver, Co 80205
07.2012 - 12.2012

Phlebotomist Technician - Phlebotomist Technician

Front Range Community College, Westminster, CO
01.2025 - 05.2025

Skills

  • Marketing
  • Project management
  • Operations management
  • Project planning
  • Negotiation
  • Safety procedures
  • Coaching and mentoring
  • Staff training and development
  • Team leadership
  • Partnership development
  • Conflict resolution
  • Disciplinary techniques
  • Customer service
  • Verbal and written communication
  • Shift scheduling
  • Schedule preparation
  • Goal setting
  • Blood collection
  • Venipuncture
  • Sample labeling
  • Sanitation and sterilization
  • Proper labeling
  • Patient support
  • Venipuncture and capillary puncture
  • Communication

Languages

Spanish
Full Professional
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Flexible work hours

Accomplishments

  • Improved blood collection process by preparing supplies to match patient load.
  • Supervised team of 11 staff members.

Certification

  • PT - Phlebotomy Technician
  • Certified Phlebotomy

Timeline

Front Range Community College - Phlebotomist Technician, Phlebotomist Technician
01.2025 - 05.2025
Manager - McDonalds
11.2023 - Current
Team Leader - B & B Blending, Inc
07.2020 - 06.2021
Janitor - CCS Facility Services
10.2018 - 06.2019
Crew Member - Fresca Foods
10.2017 - 08.2018
Centro San Juan Diego - GED,
07.2012 - 12.2012

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