Ana D. Vallejo
Redondo Beach
Summary
Accomplished banking professional with extensive experience in client relationship management and operational excellence. Demonstrated ability to educate clients on financial products while leading a team to exceed sales goals. Proficient in risk assessment and compliance, ensuring integrity in all banking transactions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant III
U.S. Bank
11.2021 - 02.2026
- Executed proactive outreach and follow-up to establish trust and identify future business opportunities.
- Built relationships by engaging customers through multiple channels, including in-person, virtual, and phone appointments, to tailor product choices to their financial goals.
- Educated clients on available deposit and loan products and services to best meet their needs through demonstrations.
- Demonstrated advanced level of proficiency in making appropriate recommendations to meet the customer’s banking needs.
- Acquired in-depth understanding of retail products and services at U.S. Bank to enhance customer interactions.
- Completed monthly sales goals, securing month-over-month growth and enhancing branch profitability by 15% annually.
- Provide stellar customer service experiences and maintain monthly branch service score above 90%.
- Supported customers with daily banking transactions and inquiries, ensuring a seamless banking experience.
- Supervised a team of 6 sales associates and made sound approval decisioning of teller transactions when over their limit.
Financial Intelligence Analyst
City National Bank
09.2013 - 09.2019
- Conducted enhanced research on high-risk clients, assessing their source and use of income and credibility against bank policies and U.S. law to identify and decrease potential liability.
- Collaborated with colleagues and internal departments, conducting external research to verify legitimacy of individuals and companies, effectively mitigating exposure to criminal activities like money laundering and terrorist financing.
- Performed detailed analysis and investigative interpretation of account history and client information to support timely escalations.
- Identified and filed SARs, advancing cases to compliance investigations and corporate security teams to ensure thorough risk assessment.
- Adhered to various banking regulations including OFAC, BSA, AML, Patriot Act, CIP, KYC, and bank established policies and procedures.
- Documented investigative notes and prepared written case summary and documentation in Sales Force System.
Assistant Manager
Chase Bank
10.1997 - 05.2012
- Led customer service initiatives, sales activities, workflow management, and audit compliance, achieving sales goals for personal and business products while effectively cross-selling financial services tailored to client needs.
- Consistently met and exceeded branch sales goals, client retention, and service quality audit.
- Drove revenue through new client acquisition and deepened existing client relationships.
- Managed sales goals and teller referrals.
- Directed all financial transactions and operational integrity.
- Followed up with clients through visits and telemarketing, contributing to new business development.
- Consistently developed staff to ensure skill set was current with company standards.
- Prepared branch and branch staff for audits by effectively implementing policy and procedures.
- Introduced relationship-based decisions on deposit items and teller development, reducing loss amounts.
Education
Bachelor of Arts - Liberal Studies
Loyola Marymount University
Los Angeles, CA05-2029
Skills
- Client advocacy
- Account oversight
- Customer onboarding
- Customer engagement
- Financial analysis
- Risk management
- Strategic solutions
- Analytical skills
- Detail-oriented
- Communication
- Multitasking and organization
- Critical thinking
- Skill development
- Team leadership
- Problem solving
Languages
Spanish
Full Professional
Certification
- Notary Public, CA, commission expires 04/03/2027
Timeline
Client Relationship Consultant III
U.S. Bank
11.2021 - 02.2026
Financial Intelligence Analyst
City National Bank
09.2013 - 09.2019
Assistant Manager
Chase Bank
10.1997 - 05.2012
Bachelor of Arts - Liberal Studies
Loyola Marymount University