Ana Vasquez
Reading,PA
Summary
Dedicated and reliable professional with a strong aptitude for learning and years of valuable work experience. Highly organized, proactive, and punctual individual with a team-oriented mindset. Skilled in creative and artistic endeavors, particularly in cake decorating. Excellent communication skills and keen eye for detail. Proven track record of enhancing baking and decorating processes to achieve team and individual goals. Eager to leverage organizational skills in diverse settings, seeking entry-level opportunities in clerical roles to contribute to company growth. Proficient in laundry operations and safety protocols, committed to delivering accurate and efficient results. Passionate bilingual translator with over 5 years of experience in English-Spanish translations. Looking to enhance skills in a full-time role as an interpreter or paraprofessional aide in school offices, as a receptionist, or within the paralegal field.
Overview
17
17
years of professional experience
Work History
Political Interpreter
Election Services
Reading, PA
11.2008 - Current
- Translated software technical manuals to another language and culture.
- Proofread, edited and revised translated documents.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Provided appropriate contextual information to increase clients understanding of translations.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Helped with directing spanish spoken persons to where/what and how they need to use the machine to vote.
- Helped translate with any question or concern they might have
- Assist spanish-speaking voters in the electoral process when they go to a polling place to vote.
- Instruct voters on how to use the voting machine
- Provide assistance to vote when voter requests it
- Help election officials with any other election day procedures
- Help voters fill out any necessary forms
Paraprofessional
Muhlenberg School District
Reading, PA
08.2024 - 05.2025
- Supported classroom activities, fostering positive learning environments for students with diverse needs.
- Assisted teachers in implementing individualized education plans, ensuring tailored support for each student.
- Collaborated with educators to develop instructional materials, enhancing lesson delivery and engagement.
- Monitored student progress, providing feedback and insights to improve educational outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Coordinated with teachers to monitor student progress, identifying areas for improvement.
- Engaged with students during extracurricular activities, supporting their interests beyond classroom.
- Assisted in organization of school events, contributing to vibrant school culture.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Helped teachers manage bus loading and unloading.
Bank Teller
Woodforest Bank
Reading, PA
09.2023 - 05.2024
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Provided outstanding customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Managed cash drawer, balancing daily transactions and maintaining accurate records of deposits and withdrawals.
- Assisted in training new tellers on operational procedures and best practices to ensure seamless onboarding.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Educated customers on online banking and mobile banking applications.
Laundry
East Penn Manufacturing Co
Reading, PA
01.2022 - 01.2023
- Separated and sorted dirty laundry.
- Transferred wet laundry to dryers, changed heat settings and ran for set time to dry items.
- Loaded soiled items into washing machines and operated using appropriate settings and detergent to clean.
- Delivered clean laundry to [Location] to restock.
- Reported issues with washing machine, dryer and other laundry equipment to maintenance staff.
- Operated industrial laundry equipment.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Loaded carts with clean linen to transport to designated storage areas.
- Assisted with additional housekeeping tasks during staffing shortages.
- Transported laundry in carts and sorted dirty items by load type.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Inspected laundry for damage or stains to repair or pre-treat.
- Wash/fold/organize clothing by Order for each separate building to get delivered
Cake Decorator
Sam's Club
Reading, PA
07.2021 - 01.2022
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Assembled, prepared, decorated and frosted average of [Number] cakes per shift.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Stocked shelves and ordered inventory when product stock became low.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Finished baked goods with glazes, icings and other toppings.
- Met with customers to discuss needed bakery items and take orders.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
Paint Sales Associate
Lowe's
Reading, PA
09.2020 - 03.2021
- Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
- Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming
- Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
- Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
- Advised customers on effective selection of paints, primers and finishes to different types of unfinished and previously painted surfaces for optimal color results and maximum durability.
- Engaged with customers to learn about nature and scope of projects and offer input regarding color matching, paint selection and primer or finish options appropriate to objectives.
- Provided customers with insight on optimal tools, equipment and materials, recommending most appropriate options for objectives and explaining instruction on proper use.
- Maintained sales register free of trash and debris and kept paint selection fully stocked and properly displayed on store shelves.
- Recommended optimal merchandise based on customer needs
Waitress
IHOP
Reading, PA
11.2018 - 01.2020
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware
- Stocked server areas with supplies before, during and after shifts..
- Resolved customer concerns with friendly and knowledgeable service.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Documented food orders and ran items to guest tables in dining room.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Calculated charges, issued table checks and collected payments from customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cake Decorator/baker
Bjs Wholesales Club
Reading, PA
12.2018 - 04.2019
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Stocked shelves and ordered inventory when product stock became low.
- Assembled, prepared, decorated and frosted average of [Number] cakes per shift.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Finished baked goods with glazes, icings and other toppings.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Set ovens to appropriate temperatures to pre-heat.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
Waitress
Alebrijes Mexican Restaurant
Reading, PA
09.2016 - 03.2017
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Collected and organized daily till totals and tips.
Technology Research Analyst
SSRS Research
PA
04.2014 - 12.2015
- Recommended modifications or changes to strategies based on research results.
- Utilized workflow software to assign and manage research projects.
- Composed consumer and marketplace data and used data to make reports
- Screened potential subjects to determine suitability for studies.
- Examined data using traditional and modern approaches.
- Designed and implemented program macros for statistical analyses.
- Performed quantitative and qualitative evaluations to measure effectiveness of field programs and operations.
- Designed survey instruments and questionnaires to obtain desired research data.
Education
GED -
Reading Area Community College
Reading, PA05.2023
Skills
- Laundry storage and distribution
- 5 years Customer service experience
- Communication
- Respond to answers or responses on telephone or computer
- Translator experience
- Fluent bilingualism
- Professional ethics
- Client confidentiality
- Client support
- Relationship building
- Memory retention
- Staff education
- Teamwork
- Food handling safety
- Cake decoration
- Design Techniques
- Baking machinery
- Attention to detail
- Cake and pastry decoration
- Dough preparation and baking
- Behavior management
- Helping students with special needs
- Small group and individual assistance
- Special education support
- Teacher support
- Classroom organization
- CPR and first aid
- Creating visual displays
- Arts and crafts
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Paraprofessional
Muhlenberg School District
08.2024 - 05.2025
Bank Teller
Woodforest Bank
09.2023 - 05.2024
Laundry
East Penn Manufacturing Co
01.2022 - 01.2023
Cake Decorator
Sam's Club
07.2021 - 01.2022
Paint Sales Associate
Lowe's
09.2020 - 03.2021
Cake Decorator/baker
Bjs Wholesales Club
12.2018 - 04.2019
Waitress
IHOP
11.2018 - 01.2020
Waitress
Alebrijes Mexican Restaurant
09.2016 - 03.2017
Technology Research Analyst
SSRS Research
04.2014 - 12.2015
Political Interpreter
Election Services
11.2008 - Current
GED -
Reading Area Community College