Ana Velazquez-Arellano
Las Vegas,NV
Summary
Adept individual with more than 11 years working as a Manager for $5M revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
18
18
years of professional experience
Work History
Store Manager
Community Choice Financial Inc.
Las Vegas
10.2011 - 07.2023
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented risk-based auditing strategies, resulting in better identification of potential issues.
- Gathered and analyzed financial data to determine improvement efforts.
- Participated in billing and collections operations to facilitate client payment of overdue invoices.
- Managed a team of auditors, ensuring accurate and timely completion of audit projects.
- Maintained up-to-date knowledge on accounting standards and best practices to ensure high-quality audit results were delivered consistently.
Legal Secretary
Buchanan Law Office
Las Vegas, NV
10.2007 - 01.2011
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Dispatcher
Quality Towing
Las Vegas, NV
06.2005 - 09.2007
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Responded to high volume of phone and email requests to provide logistics information.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
Education
Criminal Defense -
Las Vegas College
Las Vegas, NVSkills
- Microsoft Office
- Microsoft Outlook
- Work Planning and Prioritization
- Manage Budgets
- Financial Statements
- Customer Service
- Order Supplies
- Staff Training
- Staff Management
- Microsoft Windows
- ADP Workforce Now
- Goals and Performance
- Team Leadership
- Time Management
- Employee Motivation
- Microsoft Excel
- HR policies and procedures
- New employee orientation
- Payroll administration
- Performance management
- Training programs
- Recruitment strategies
- Succession planning
- Company policies
- Employee evaluations
- Talent acquisition
- Salary administration
- Compensation management
- Interviewing techniques
- Staffing and recruitment
- Recruitment and hiring
- Leadership development
- Training and mentoring
Languages
Spanish
Native or Bilingual
Contact
Las Vegas, NV 89108
Education
Las Vegas, NM
Timeline
Store Manager
Community Choice Financial Inc.
10.2011 - 07.2023
Legal Secretary
Buchanan Law Office
10.2007 - 01.2011
Dispatcher
Quality Towing
06.2005 - 09.2007
Criminal Defense -
Las Vegas College