ANA VENTURA
Newark
Summary
Compassionate and detail-oriented professional completing certification as a Medical Assistant, Phlebotomy Technician, and EKG Technician. Proven expertise in customer service and front-desk operations, with extensive experience in patient interaction. Highly organized and punctual, adept at working with diverse patient populations. Seeking to leverage clinical and administrative skills in a dynamic healthcare environment.
Overview
19
19
years of professional experience
Work History
Front Desk Administrator
North Ave Driving School Inc.
Newark
02.2019 - Current
- Schedule students and manage daily appointments
- Answer phone calls and provide accurate information
- Address customer concerns and resolve complaints professionally
- Maintain organized office records and daily operations
- Maintained accurate student records and updated files regularly.
- Processed payments and managed transaction records securely.
Nanny
Self-employeed
Summit
01.2013 - 12.2018
- Provided full-time childcare for children of various ages.
- Ensured a safe, structured, and nurturing environment.
- Supervised daily activities and ensured safety of children in home environment.
- Organized educational and recreational activities to promote development and engagement.
Front Desk Receptionist
Top Hair Salon
Newark
02.2010 - 03.2013
- Greet clients and manage appointment scheduling
- Handle phone calls, payments, and client inquiries
- Deliver excellent customer service in a fast-paced environment
- Managed appointment scheduling using salon software systems.
Daycare Assistant
O Ninho
Portugal
03.2007 - 04.2008
- Cared for children in a group daycare setting.
- Assisted with meals, playtime, and daily supervision.
- Supported children’s emotional, social, and developmental needs.
Education
Medical Assistant, Phlebotomy & EKG Technician Certification -
Americation Training School
Newark, NJ03-2026
Skills
- Patient care
- Customer service
- Phlebotomy
- EKG
- Appointment scheduling
- Blood collection techniques
- Document management
- Calendar management
- Time management
- Guest check-in and check-out
- Office management
- Pediatric experience
- Organized
- Reliable
- Fluent in English, Portuguese and Spanish
- Scheduling coordination
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Full Professional
Timeline
Front Desk Administrator
North Ave Driving School Inc.
02.2019 - Current
Nanny
Self-employeed
01.2013 - 12.2018
Front Desk Receptionist
Top Hair Salon
02.2010 - 03.2013
Daycare Assistant
O Ninho
03.2007 - 04.2008
Medical Assistant, Phlebotomy & EKG Technician Certification -
Americation Training School