Thera LeBeau
Harrington,DE
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
7
7
years of professional experience
Work History
Front Desk Administrator
Delmarva Acupuncture and Wellness
Milford , DE
09.2024 - Current
- Greeted customers and answered inquiries in a friendly manner.
- Prepared and distributed correspondence, reports, and other documents.
- Scheduled appointments for clients based on availability of staff.
- Processed payments for services rendered according to established procedures.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Maintained updated records of customer interactions and transactions.
- Provided basic technical support related to office equipment such as computers or printers.
- Updated database with new customer information after each transaction was completed.
- Handled payment processing and provided customers with receipts and proper bills and change.
Patient Care Technician
Delmarva Acupuncture and Wellness
Milford , DE
01.2022 - 10.2023
- Provided direct patient care and assistance to healthcare team members.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Explained treatment procedures to patients and their families.
- Provided emotional support for patients and families during difficult times.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Instructed new employees on proper techniques of performing daily tasks.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Restocked unit frequently with necessary medical supplies.
Patient Account Specialist
Bayhealth Outpatient Rehab Center
Milford , DE
01.2018 - 01.2022
- Performed data entry of patient demographics, insurance information, and account balances into computer system.
- Analyzed accounts for accuracy of coding and billing procedures.
- Processed incoming payments from patients and insurance companies.
- Communicated with customers regarding payment plans and past due accounts.
- Maintained detailed records of all patient interactions including phone calls, emails.
- Verified insurance coverage for services rendered prior to submitting claims for payment.
- Assisted in training new employees on patient accounting procedures.
- Resolved inquiries from patients, families and external payers.
- Created letters, invoices, and other documents with diverse computer programs such as EPIC and Microsoft.
- Reviewed flagged items daily and resolved issues.
- Organized and maintained office supplies to promote team productivity.
- Answered customer questions to maintain high satisfaction levels.
- Submitted claims to insurance companies.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Performed insurance verification, pre-certification and pre-authorization.
- Checked claims coding for accuracy with ICD-10 standards.
Education
High School Diploma -
POLYTECH High School
Woodside01-2002
Some College (No Degree) - Business Etiquette
Del Tech Campus
Dover Skills
- Scheduling Coordination
- Cash Handling
- Administrative Skills
- Meeting Preparation
- Insurance Verification
- Verbal and written communication
- Payment Processing
- Bookkeeping procedures
- Medical Terminology
- Patient Care
- Insurance collaboration
- Medical Billing
- Report Generation
- Electronic authorization processing
- Insurance Coverage Verification
- Accuracy and Precision
References
References available upon request.
Timeline
Front Desk Administrator
Delmarva Acupuncture and Wellness
09.2024 - Current
Patient Care Technician
Delmarva Acupuncture and Wellness
01.2022 - 10.2023
Patient Account Specialist
Bayhealth Outpatient Rehab Center
01.2018 - 01.2022
High School Diploma -
POLYTECH High School
Some College (No Degree) - Business Etiquette
Del Tech Campus