Ana Maria Vilain Cedeño
Miami,FL
Summary
Goal-driven Ambassador committed to raising brand awareness and enhancing sales. Competitive and results-oriented team player seasoned in implementing successful marketing campaigns, tracking customer preferences and ideas and suggesting appropriate advertisement and positioning ideas. Extensive knowledge of various marketing tools and social media platforms coupled with familiarity of competitor marketing activities.
Overview
33
33
years of professional experience
Work History
Ambassador
Clear
Miami, FL
08.2021 - Current
- Verify member identities and follow strict security protocols
- Assist customers efficiently through the verification process
- Promote services and meet sales goals
- Deliver fast, friendly, and professional customer service
Hampton Inn and Suites
Guest Service Representative
Miami, FL
09.2019 - 06.2021
- Managed check-in/check-out and reservations.
- Handled cash and balanced daily transactions.
- Resolved guest concerns and ensured satisfaction.
- Maintained front desk organization and professionalism.
Ground Handling Services and Passenger Services
ISCAR
Isla Margarita , Nva Esparta
09.1993 - 12.2008
Checked in passengers and verified travel documents.
Issued boarding passes and baggage labels.
Applied airline policies and upsold services.
Maintained safety and security standards.
Assisted passengers during delays and high-stress situations.
Education
Colegio Maria Inmaculada
Caracas, Distrito Federal Skills
- Bilingual: English & Spanish
- Customer Service & Guest Relations
- Sales & Upselling
- Conflict Resolution
- Microsoft Office
- PBX & Phone Systems
- Reservations & Check-in Systems
- Security & Compliance
Languages
Spanish
Native/ Bilingual
A1
Timeline
Ambassador
Clear
08.2021 - Current
Hampton Inn and Suites
Guest Service Representative
09.2019 - 06.2021
Ground Handling Services and Passenger Services
ISCAR
09.1993 - 12.2008
Colegio Maria Inmaculada