Summary
Overview
Work History
Education
Skills
Timeline
background-images

Luciana Fernandez

Katy,TX

Summary

Motivated and bilingual with hands-on experience in fast-paced restaurant, retail, and warehouse environments. Known for delivering excellent customer service, working collaboratively in diverse teams, and quickly adapting to new tasks. Committed to maintaining a strong work ethic and building positive relationships with customers and coworkers.

Overview

1
1
year of professional experience

Work History

Ambassador

Amazon
08.2024 - 05.2025
  • Welcomed and trained new hires, helping them integrate smoothly into the team.
  • Promoted safety practices and company policies across departments.
  • Supported team productivity and morale by streamlining communication and workflow.

Host

Nandos Peri Peri
12.2023 - 07.2024
  • Greeted and seated guests, ensuring a welcoming atmosphere and positive first impressions.
  • Managed waitlists efficiently, optimizing seating arrangements to minimize guest wait times.
  • Provided menu information and recommendations, enhancing customer dining experience through knowledgeable service.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
  • Trained new hosts on organizational procedures and customer service standards to maintain consistency.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

High School Diploma -

Penn Foster High School
Scranton, PA

Skills

  • Customer service
  • Team collaboration
  • Communication skills
  • Bilingual: English & Spanish
  • Time management
  • Problem-solving

Timeline

Ambassador

Amazon
08.2024 - 05.2025

Host

Nandos Peri Peri
12.2023 - 07.2024

High School Diploma -

Penn Foster High School

Similar Profiles

CREATE PROFILE
Luciana Fernandez